Customer Service Patient Care

Yvette Hemphill

*** ****** ****** • Gary, IN ****6 • ****************@*****.*** • 219-***-****

PROFESSIONAL PROFILE

Customer service oriented professional with 20+ years of patient care experience. Able to provide pharmacy services, inventory management, and other pharmacy duties in accordance with state and federal pharmacy laws. Provides professional, courteous, and efficient customer service to pharmacy customers.

Shows sound judgment and good decision making when dealing with problems.

Manages time and prioritizes duties in multi-task environments.

Strong written and verbal communication skills.

Microsoft Office Applications - MS Word, MS Excel, MS PowerPoint.

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

KEY QUALIFICATIONS

Pharmacy Law & Ethics - Knowledge of Top 200 Brand / Generic Drugs - Customer Service

RX Sig Codes & Abbreviations / Medical Terminology - Pharmaceutical Calculations

Non-Sterile Compounding - Pharmacology - Drug & Dosage Interaction - Supply & Inventory

Insurance Authorizations / Claims - Third Party Billing - Data Entry - HIPAA Compliance

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Pharmacy Technician, 2020

Fully accredited, accelerated program providing instruction in key pharmaceutical techniques including preparing prescriptions, dispensing medication, maintaining written and computerized patient medication records, implementing billing and insurance processes, and maintaining patient profiles. Program content develops students' ability to work within sterile and non-sterile environments, perform pharmacy calculations, execute common compounding preparations, and provide effective customer service. Graduates are equipped to obtain refill authorizations, transcribe doctor's orders, perform quality management processes, implement security measures, and practice inventory control in accordance with pharmacy regulatory standards and laws. Research, professional writing, critical thinking, and communications skills are emphasized throughout the program.

RELEVANT PROFESSIONAL EXPERIENCE

Help at Home, Inc. - Chicago, IL

05/1999 - Present

Home Care Associate

• Assist clients with cooking, housekeeping, grocery shopping, and washing and folding laundry.

• Help with bathing, dressing, grooming, and other activities of daily living.

• Provide companionship and personal care and maintain a safe, secure, and healthy environment.

• Respect client privacy and maintain confidentiality.

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