Medical Records Customer Service
Resume:
NICHOLE GREEN
*** ******** ******* *** *******, AR 71901 501-***-**** **********@*****.***
PROFESSIONAL PROFILE
Well-rounded professional with extensive healthcare experience. Able to take accountability for the maintenance of medical records, provide administrative support, and ensure quality customer service.
High Academic Honors Recognition / Dean's List / Honor Roll.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Regarded as a natural people person with strong interpersonal communication skills.
Ability to work independently and prioritize workload according to project goals and objectives.
Effectively apply critical thinking to solve unanticipated issues.
Diligence necessary to retrieve and organize data.
Operating Systems
Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint Type 32 WPM
KEY QUALIFICATIONS
Data Abstracting Data Analysis Release of Information (ROI) Medical Records Management
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Medical Coding ICD-10-CM ICD-10-PCS CPT Inpatient / Outpatient Encoder Software Medical Terminology
Data Entry HIPAA Compliance Health Information Healthcare Records Healthcare Law, Policies, and Ethics
Healthcare Reimbursement Revenue Cycle Management Interpersonal Professional Communications
Anatomy & Physiology Data Management
EHR: ATHENAONE SOFTWARE/CENGAGE/MOSS MEDICAL OFFICE SIMULATION SOFTWARE
EDUCATION
Ultimate Medical Academy Associate of Applied Science Degree – Health Information Management, 2024
WORK EXPERIENCE
Healthstar Physicians 03/2024 – Current
Externship
§Administers clinic policies and procedures in a consistent and timely manner.
§skilled in EMR.
§Responsible for a positive work environment with an emphasis on optimal patient care.
§Maintains strictest confidentiality.
§Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed.
Ensures that requests for information are managed promptly and effectively.
Adheres to all HIPAA policies and procedures.
§Efficient assignment of ICD codes for processing
§Claims review and adjustments
§Review and accurately assign medical codes to diagnoses and procedures using current ICD and CPT code sets.
§Conduct thorough billing audits to identify and rectify coding errors, compliance issues, and billing discrepancies.
§Generate and submit clean claims to insurance companies and follow up on claim status to ensure timely reimbursement.
§Collaborate with healthcare providers and administrative staff to resolve coding and billing-related inquiries and concerns.
§Stay updated on changes in healthcare regulations, coding guidelines, and reimbursement policies to ensure compliance and optimize revenue capture.
Ultimate Medical Academy – Hot Springs, AR 11/2022 – 04/2024
Full Time Student
Remained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated innovative technology, utilized available resources, and set realistic expectations.
Home Instead – Hot Springs, AR 05/2022 – 07/2022
Home Health Aide
§Provided in-home personal care services, and maintained a safe, secure, and healthy environment.
§Assisted with activities of daily living – mobility, personal hygiene, and feeding.
§Kept household clean and organized, ran errands, and prepared and served meals.
§Documented services provided, patient condition, and changes in patient behavior.
§Respected and safeguarded patient’s privacy.
Quest Transportation – Hot Springs, AR 03/2021 – 05/2022
Non-Emergency Medical Transportation Driver / Customer Service
§Transported geriatric patients to and from various medical appointments.
§Assisted in the boarding of passengers using wheelchairs or other mobility aids.
§Utilized personal protective equipment (PPE) and documented relevant information.
JEVS Human Services – Philadelphia, PA 09/2013 – 08/2019
Resident Care Provider
§Promoted a safe, clean, and organized environment.
§Provided mental and emotional stimulation through facilitation of engaging activities.
§Assisted residents with daily activities and administered life-sustaining medications.
§Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.
§Observed, reported, and documented resident conditions and activities.
Prior work history includes 10+ years as a Private Duty Caregiver
Volunteered as a Food Pantry Expeditor at Jewish Federation and Front Desk Clerk at Lima Juvenile Detention Center
Contact this candidate