Customer Service Flight Attendant

Melissa Matter

BOS, BDL, HPN 413-***-**** ***********@*****.***

S UMMARY

Detail-oriented professional adept at minimizing hassles and addressing client concerns through proactive coordination and a commitment to professionalism. Known for meticulous attention to detail and a track record of delivering exceptional results. E D U C A T I O N — EXPERIENCE

Aircare Facts Training

Training: Corporate -

Morristown, NJ

The Boyd School of Travel And

Tourism – Pittsburgh, PA

Nordonia High School –

Macedonia, OH

MEMBER OF MBAA –

• Massachusetts Business

Aviation Association

CERTIFICATIONS –

• AHA Heartsave and CPR

Certified

• Food Handler Essentials

Course 2023

• Notary Public

• Part 91, 135

• Gulfstream Evacuation

Crewmember Certified

KEY SKILLS —

• Relationship Building

• Project Leadership

• Event Planning

• Customer Service

July 2023 - Present

Corporate Flight Attendant

• Contracts for General Industries and Global Air Charters

• Provides exceptional customer service promoting the experience, comfort, and welfare of the passengers

• Completed In-Flight Professional Culinary Courses

• Trained in conflict resolution and remains current on new safety procedures and requirements

• Follows safety, passenger, and supply pre-flight checklists

• Maintains a stocked, organized, and clean cabin

August 2023 - Present

Bartender - Sturbridge Host Hotel and Conference Center – Sturbridge, MA

April 1990 – February 2000

Senior Flight Attendant - Business Express Airlines - Boston, MA March 2016 - Present

Real Estate Agent - Coldwell Banker – Sturbridge, MA Professional Organizer – Sturbridge, MA

August 2010 – February 2020

Waitress, Banquet Server, and Prep Chef - Sturbridge Host Hotel and Conference Center – Sturbridge, MA

• Food preparation and plating

• Coordinated orders according to guest’s preferences

• Arranged place settings and centerpieces

• Provided exceptional service to a high volume of daily customers

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