Customer Service Delivery Truck
Resume:
Raymisha Smalls
Ocala, Fl *****
****************@*****.***
Skills
● First Aid & CPR.
● Language skills.
● Front Desk Service
● Surveillance equipment knowledge.
● Basic computer skills
● CDL Class B
Experience
05/2021- Current
Go logistics/Kubes Inc
Delivery Driver
Lifting and loading boxes to the vehicle and unloading them at the customer’s location
Arranged boxes and scanned for delivery
Operated delivery truck and ensured packages are
distributed promptly
Responded to customer inquiries and complaint
Understand map reading and advanced navigation technology Maintain cleanliness of delivery truck as a daily routine Safety-cautious and worked on peak delivery times
Maintained daily delivery mileage and logs
04/2019 - 05/2021
LSF Shuttle
Bus Operator
safely guide trolleys in all traffic and weather
conditions.
responsible for inspecting buses before the start of a shift, obeying traffic laws, adhering to schedules despite conditions
06/2019-09/2019
Florida Fine Cars
Record Manager
Taking incoming phone calls
Scheduling appointments
Manage records
09/2018- 04/2019
Assurant
Customer Service Representative
● Answer incoming customer calls and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.
● Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing.
● Follow standard screens/scripts as appropriate.
● Maintain and update customer account records as needed.
● Appropriately escalate customer questions and issues when necessary according to guidelines. Assess client needs and resolve claims according to insurance policy provisions and customer service guidelines.
03/2016 - 08/2018
Allied Universal Protection, Brickell City Centre - Dispatcher
● Answer incoming customer calls and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.
● Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing.
● Follow standard screens/scripts as appropriate.
● Maintain and update customer account records as needed.
● Appropriately escalate customer questions and issues when necessary according to guidelines. Assess client needs and resolve claims according to insurance policy provisions and customer service guidelines.
IQOR, Miramar, Fl - Call Center Agent
● Taking inbound or placing outbound collections calls.
● Answering technical support inquiries via incoming calls, chat or email.
● Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
● Performs other duties as assigned.
07/ 2014- 11/ 2015
HomeWatch Caregivers, Miami, Fl - Caregiver
● Light cooking.
● Light cleaning.
● Administer medication
● Assist with shower/bath
● Assist with exercise
Education
12/ 2010 - 04/ 2011
Cornerstone Christian Correspondence, Townsend, Georgia - High School Diploma
Contact this candidate