Front Desk Call Center
Resume:
Darcel Bowins
********@*****.***
Riverdale GA 30274
Experience
Call Center/Front Desk Representative Atlanta Neuroscience Institute
March 2024 - Current
Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Phlebotomist Quest Diagnostics
March 2022 – March 2024
Provide compassionate and reassuring service to patients during venipuncture and / or capillary blood collection. Explain the procedure to patients, perform blood draws, and correctly label samples collected.
Entering data into laboratory and hospital data systems.
Obtaining appropriate medical information from patients.
Business Banking Customer Service Representative Wells Fargo
February 2017 – March 2022
Ensuring EYC due diligence reviews are undertaken to the required quality and detail on a timely basis.
Perform research via internal and external sources, gather and analyze documentation in accordance with regulatory and EYC requirements.
Working effectively with key stakeholders using strong influencing skills to ensure mutually satisfactory resolutions of key issues and the respective responsibilities are understood and discharged.
Education
January 2023 - Current
Licensed Nurse Practitioner South College, TN
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