Customer Service Representative

Andrew Dominique

Lauderdale Lakes, FL ***** 305-***-**** ***********@*****.***

Summary

Qualified Member Services Representative with 6 years in fast-paced customer service and call center environments. Personable and professional under pressure.Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills

Healthcare knowledge

Customer Support

Customer Service

Account Management

Data Collection

Data Entry

Project management abilities

Customer Relationship Management (CRM)

Appointment Scheduling

Medical terminology knowledge

Staff Training

Technical Support

Multi-Task Management

Order Fulfillment

Experience

MEMBER SERVICE REPRESENTATIVE 03/2020 - Current

Nations Benefits - Plantation, FL

Answered incoming calls regarding membership benefits and services. Adhered to all applicable policies, procedures, regulations, and laws. Provided guidance to members on how best to use products or services offered by the organization. Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

CUSTOMER SERVICE REPRESENTATIVE 09/2017 - 03/2020 Teleperformance - Fort Lauderdale, FL

Developed strong relationships with customers by providing personalized assistance and support. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

CHEF 11/2013 - 01/2017

Parrot Lounge - Fort Lauderdale, FL

Planned menus, ordered supplies and managed kitchen staff. Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards. Ensured compliance with all health, safety and hygiene regulations within the kitchen area. Maintained a clean work environment by adhering to sanitation policies and procedures. Education and Training

Stranahan High School - Fort Lauderdale, FL High School Diploma 06/2014

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