Customer Service Data Entry

Donna K. Berroud

***** ******** ***** **, *******, TX 77047 713-***-**** **********@*****.***

Objective

To secure a customer service position that will enable me to effectively utilize my effective communication, attention to detail and organizational skills while also allowing me to develop new competencies that can be used to further the organizational goals of the company.

SKILLS

●MS Office (Word, Excel and Outlook)

●Typing 45 wpm and 8,000 kpm ten-key data entry

●Knowledge of organizational healthcare software (HIS, PHS, Digiview Imaging and patient payment systems)

●General office equipment (fax, copier, printer, scanner)

●Multi-line telephones

EXPERIENCE

Richol, via Compunnel Temporary Agency

Documents Specialist, May 2024- Present

●Processes and organizes financial documents from real estate and technology companies to be input into electronic database with >90% accuracy

●Manages and processes mail for Richol and inputs into computer system

●Additional administrative activities as assigned

Houston Methodist Hospital

Orders Processor- Centralized Scheduling, 2014- 2022 (Retired)

●Processed and transcribed orders for scheduling team to schedule patients for tests

●Reviewed and validated the accuracy of orders; audited CPT and ICD codes to make sure patient information was correct

●Aided schedulers in interpreting orders from various departments and clinics across the Houston Methodist system

●Provided additional support in verifying patient insurance

Secretary II, 2012-2014

●Answered telephones, troubleshoot issues, and directed calls to the appropriate teams

●Maintained overall Cardiology and Vascular Imaging Department patient schedule; Completed standard administrative duties for the department (i.e. filing, faxing, photocopying, tending to the mail, etc.)

●Patient coordination duties; order verifications to confirm CPT and IC9 codes, scheduling, registration, charge entry and payment processing

●Routinely resolved problems and issues by performing department specific duties and demonstrating flexibility in also serving direct patient care needs as required

Records Clerk, 1997- 2012

●Maintained archives and record auditing of patient history records for the Cardiology and Vascular Diagnostic Department

●Answered telephones, troubleshot and directed calls to the appropriate teams

●Filed, faxed, photocopied and mailed reports to appropriate physicians

●Maintained inventory of office supplies and ensures maintenance of office equipment

Victoria’s Secret, 2002-2003

Sales Associate, Part-Time

●Processed credit and debit purchases and managed cash payments with 100% accuracy

●Maintained clean and organized product displays, ensuring strategic placement of merchandise to garner/ increase sales

●Stocked, organized, and replenished inventory accurately and efficiently

●Provide timely assistance to store patrons when they had questions regarding merchandise

EDUCATION

Prairie View A&M University

1990 - Journalism/Communication

Professional References

●Annette Beall, ************@*****.***

●Nicole James, ************@*****.***

●Sara English Tarver, *********@*****.***

●Mary Newton, ********@*****.***

●Sonja Hill, *********@*****.***

●Bhaqrshri Varkhankar, ***********@*********.***

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