Human Resources Director

Tiaka Silas

601-***-**** • *****.*****@*****.*** • Byram, MS 39272

Resourceful Human Resources Director offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs. Summary

Skills • Training programs

• Background Checks

• Recruitment and hiring

• Internal Communications

• Retention Strategies

• Labor Relations

• Payroll Management

• Leadership coaching

• Garnishment processing

• Data Reconciliation

• New employee processing

• Spreadsheet Creation

• Accounts Payable

• Excels in team leadership

• Work Prioritization

• Performance Reviews

• Coaching and Mentoring

• QuickBooks experience

08/2023 - Current

Human Resources Director, Willow Creek Retirement Center, Byram, MS Experience

• Monitored employee attendance records to ensure adherence to company policy. Monitored compliance with federal and state regulations regarding employment standards such as minimum wage requirements.

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Reviewed employee benefits packages and designed programs to maximize employee satisfaction with compensation plans.

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Provided guidance on complex labor issues including discrimination, harassment, disability accommodations, leaves of absence.

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Maintained up-to-date knowledge of industry trends and developments in the field of human resources management.

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Prepared reports on personnel activity including hiring trends, staff turnover rates, and other relevant metrics.

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Analyzed employee performance data to identify areas of improvement and develop strategies for advancement.

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• Developed and implemented human resources policies and procedures. Established an effective system for tracking employee attendance records and administering disciplinary actions when necessary.

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Collaborated closely with department heads on strategic planning initiatives related to workforce optimization.

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• Managed recruitment, selection, onboarding and training processes for new employees.

• Oversaw payroll processing functions to ensure accuracy of payments made to employees.

• Recorded adjustments to previous pay-related errors.

• Processed and issued paychecks and earnings statements.

• Tracked employee vacation, personal and sick leave earnings and use. Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.

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• Confirmed attendance, hours worked and pay rates to properly post information in 10/2022 - 07/2023

Dispatch Operator/ Customer Service, Transdev Transportation (Jatran), Jackson, MS

02/2021 - 10/2022

Medicaid Waiver Payroll / Garnishments, Mississippi Department Of Rehabilitation Services, Madison, MS

appropriate records.

Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.

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• Trained new employees on company timekeeping systems.

• Prepared and balanced end-of-period reports and reconciled payroll issues.

• Verified past employment of candidate hires.

• Created detailed reports of daily dispatching activities and submitted them to management.

• Assessed driver performance based on feedback from customers or supervisors. Determined best route options for each order based on time constraints or budget requirements.

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• Updated database with information about dispatched orders, their status.

• Resolved customer complaints in a timely manner.

• Managed communications between customers and drivers using two-way radios.

• Responded promptly to customer inquiries regarding order status and delivery times.

• Performed administrative tasks such as scheduling appointments, setting up meetings.

• Coordinated with other departments to ensure smooth flow of operations.

• Identified areas where operational efficiencies can be improved upon.

• Provided guidance to drivers regarding routes, traffic conditions, and other related issues.

• Trained new staff on the use of dispatching software and systems.

• Ensured compliance with local laws while driving vehicles or operating equipment.

• Monitored dispatch operations to ensure efficient and effective service delivery. Investigated any incidents that occurred during delivery trips and took corrective actions when necessary.

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• Assisted with audits by providing requested documentation in a timely manner.

• Ensured compliance with applicable state law regarding the processing of garnishments.

• Prepared payment calculations for garnishments, including deductions from paychecks.

• Maintained accurate records and files for all garnishment activities. Assisted in the preparation of reports related to wage assignments, levies, and other forms of wage withholding or deduction.

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• Processed payments to creditors in accordance with garnishment requirements.

• Validated employee information on garnishment documents with payroll records. Collaborated with various departments within the organization to ensure efficient processing of garnishments.

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• Updated internal databases with new information related to garnishments. Coordinated responses to inquiries from government agencies regarding employee wages subject to garnishment or levy proceedings.

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Provided customer service support to employees regarding questions about the status of their wage attachments.

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• Performed administrative duties such as filing documents and preparing correspondence.

• Reviewed timesheets for accuracy and completeness prior to processing payroll.

• Assisted with auditing processes related to payroll. Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.

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• Reviewed timecards at month end to ensure accuracy before approving payment.

• Managed multiple tasks simultaneously while meeting deadlines consistently. Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.

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Performed manual calculations for retroactive pay adjustments or special payments as required.

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Some College (No Degree), Cosmetology/ Business

Moore Career College, Jackson, MS

JatranTransdev

Education And

Training

• High School Graduate: Fortier Senior High 1992

• Technical College Graduate: Moore Career College 1994

• Hilton Hotels Management Program 2002

Certifications • Authorization

• Medical Billing

• Pharmacy Benefits Humana MSO Verification of Benefits

• HIPPA

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