Project Manager Scrum Master

Douglas Bouck, PMP / Scrum Master

Oxford, MI ****1 248-***-**** ********@*****.*** linkedin.com/in/douglasbouck

Project Manager / Scrum Master

A well-established technical career with experience in project management, systems development, and enhancing IT processes.

A highly skilled Project Management Professional with more than 20 years of experience overseeing complex IT projects, including process improvements, software development, system design and enhancement, and new product implementations. Well-versed in Software Development Lifecycle, Agile/Scrum, and Waterfall Methodologies. Adept in gathering and analyzing business requirements, assigning tasks, monitoring, and controlling project execution, and overseeing the on-time delivery of final software solutions. A collaborative and communicative manager and mentor experienced in facilitating and guiding successful project teams. Certified Project Management Professional (PMP®), PMI Agile Certified Practitioner (PMI-ACP®), Professional Scrum Master (PSM 1®), and ITIL® Foundation Certified.

Core Competencies:

Full Life Cycle Project Management

Systems Launch / Implementation

Software Development Lifecycle

Project/Team Management

Requirements Gathering

Quality Assurance and Testing

Agile/Scrum/Waterfall Methodologies

Problem Resolution / Troubleshooting

System Development & Analysis

Use Case Scenario Development

Stakeholder Management

System Redesign

Resource Allocation

Process Improvements

Supply Chain Management

Professional Experience

Resources Global Professionals (RGP) Troy, MI

Remote Project Manager Consultant, May 2022 – June 2024

Remote Project Manager for DTE Energy supporting the Project Management Office (PMO) Organization, located in Detroit, MI.

Resources Global Professionals (RGP) Troy, MI

Remote Project Manager Consultant, November 2021 – April 2022

Remote Project Manager for the Messina Integration Project at North Star BlueScope Steel LLC, located in Delta, OH.

Resources Global Professionals (RGP) Troy, MI

Remote Project Manager Consultant, August 2021 – April 2022

Remote Project Manager for the Online Enrollment System Project at Detroit Public Schools Community District.

Resources Global Professionals (RGP) Troy, MI

Remote Project Manager Consultant, February 2021 – July 2021

Remote Project Manager for the B2B Integration Project at B2B Industrial Packaging, LLC in Addison, IL.

Scheduled daily Zoom meetings with senior managers and the project team to discuss critical issues and risks.

Created meeting minutes, assigned action items, and shared documents with the team.

Created a detailed MS Project plan to measure progress of monthly integration of acquired businesses into the B2B parent company.

Tracked project progress daily and held Friday standup meetings to gather the latest project information from key team members.

Created accurate Gantt Charts used to identify critical tasks and upcoming milestones.

Worked closely with project Subject Matter Expert (SME) to produce a weekly status PowerPoint presentation for senior management.

Problem Solutions Johnstown, PA

Remote Project Manager Consultant, June 2019 – December 2019

Remote Project Manager of IT projects at AccuWeather, located in State College, PA.

Successfully launched SAP SuccessFactors HR Appraisal System in collaboration with third party vendor, Deloitte (formerly Presence of IT), in November 2019.

oCreated Project Management documents, such as Project Charter, Stakeholder Register, and Constraints, Assumptions, Issues and Risks Log.

oScheduled daily Zoom meetings between AccuWeather and Presence of IT to capture test results and to assess AccuWeather customizations.

oCreated meeting minutes, assigned action items, and stored documents in MS Teams project repository.

oCoached and mentored IT application development team and stakeholders in the proper use of Project Management Methodology.

oPerformed 95% of User Acceptance Testing (UAT), identified defects, updated Defect Tracking Log in Smartsheets, and re-tested defects to verify corrections.

oCreated training documentation.

oProvided a weekly status update to senior management.

oCoordinated senior management signoff after important milestones were achieved.

oEnforced the Statement of Work (SOW) contract to ensure there was no slippage on project time, cost, or scope.

Ally Financial Troy, MI

Deployment Test Project Manager Consultant, December 2018- February 2019

Project Manager of legacy application cutover and conversion for the Auto Advantage Project.

oScheduled Web-X deep-dive meetings with stakeholders to capture As-Is and To-Be application business requirements.

oDocumented business requirements in MS OneNote and shared with the project team using MS Teams.

oDocumented and assigned action items using VersionOne, managed action items, and distributed a weekly report to project stakeholders.

oDeveloped deployment test plans for identified applications.

oOperated as a coordinator, facilitator, mentor, and driver of legacy application deployment testing activities, to prepare for conversion, cutover, and connection to a new COTS financial software solution.

Fiat Chrysler Automobiles (FCA) Chrysler LLC Auburn Hills, MI

Various roles including Sr. Business Analyst, Scrum Master, and Project Manager, 2003 – 2018.

Oversaw the successful implementation of complex business-critical projects, streamlining processes, increasing productivity, and modernizing proprietary and legacy systems. Managed cross-functional project teams ensuring proper execution of project tasks, while delivering quality products on time and within budget. Operated as liaison between senior-level management, project stakeholders, project teams, maintaining open lines of communication through weekly status meetings, code reviews, and proper handling of the change management process.

Key Projects:

Supply Chain Container Management System (CMS) Sr. Build Specialist: Operated as Sr. Build Specialist overseeing operations for the Supply Chain Container Management System (CMS), managing the lifecycle of Chrysler-owned containers filled with parts at supplier locations. Monitored shipping and replenishment processes to ensure proper handling of containers, timely replenishment, and dispatch for next supply order.

Consulted with Senior Management to discuss recommended process changes and improvements, and to determine feasibility for implementation.

Utilized SDLC, Agile, and Waterfall

CMS Standard Cost Packaging Project Scrum Master: Consulted with project stakeholders to gather and analyze business requirements. Developed project plan, allocated resources, created criteria for project milestones and final deliverables, and monitored execution of project tasks for all cross-functional project team members. Created and implemented Business Requirements Documents for each project phase, managed project scope, scheduled and monitored User Acceptance Testing (UAT), and assigned specific resources for post-release maintenance and support.

Served as Agile Scrum Master to facilitate the delivery of software increment and to enable the Scrum Team to accomplish monthly sprint goals.

Discussed sprint burn-down chart (tracks the amount of work remaining in the Sprint day-by-day) in twice weekly stand-up Skype sessions with the offshore development team and Product Owner.

Coached the Product Owner to ensure all artifacts were transparent i.e., clear, concise business requirements.

Estimated cost savings to FCA of $2.5M per year following successful implementation of the project.

Vehicle Build Analysis and Scheduling System (VBASS Project Manager: Tasked with reviving a failing project and restoring morale amongst project team members. Analyzed current project status by conducting interviews with affected business units. Identified process pain points and devised a plan to alleviate obstacles and delays in the overall process.

Successfully reversed project status and launched the Order Slotting and Sequencing/VBASS Integration D-Slotted Order Project in Q1 2015, improving VBASS Supplier Release Forecast Accuracy.

Successfully launched the OSS/VBASS Integration C-Slotted Order Follow-up project in Q3 2015, further improving the VBASS Supplier Release Forecast Accuracy.

Utilized SDLC and Waterfall

Logistics Outbound Transportation & Knockdown (KD) Systems Project Manager: Oversaw daily operations of the project team, providing technical solutions, management oversight, and direction to onshore and offshore programmers. Ensured project remained on track through weekly status meetings, strict adherence to change management processes and procedures. Provided status updates to senior management and project stakeholders, obtaining signoff on proposed project changes, ensuring proper explanation of project impact, delays, and deviation from delivery due date. Implemented the necessary adjustments to project timeline and milestones based on changes approved for implementation.

Stabilized and restored order to the Outbound Logistics area soon after assuming responsibility for the supporting applications. Reduced Emergency SeRVs, Special Job Requests, and Trouble Tickets by 50%.

Appointed to the following positions in addition to project management duties: Manufacturing and Supply Business Contingency Planning Coordinator, Supply SeRV Request Control Board (SRCB) Portfolio Manager, and Supply ICT Change Agent for the Work Breakdown Structure (WBS) Initiative.

Corporate Vehicle Database Sales Code Expansion Project Project Manager: Spearheaded project to increase the maximum number of available sales codes per vehicle from 252 to 500, the result of an internal audit revealing an upcoming critical point in system-related support to overall production. Served as Project Manager tasked with developing technical solutions to alleviate the identified issues, and instituting preventative actions, with minimal impact to production systems. Designed a system solution that allowed the system to receive the additional codes in the database without changing the record length of critical extract files, which reduced the project scope and timeline significantly, and the complexity of the implementation.

Successfully delivered project on time, within budget, less than a year after project inception. Converted 84 IT systems without disrupting Chrysler IT production processes.

Presented project overview to the VP of Product Planning and Head of Jeep Brand Europe at Chrysler Group LLC.

Distributed 90 Bravo Awards to project participants following the successful project implementation.

Corporate Vehicle Database, Vehicle On-Line Diversions, Central Order Return, MPC Info, and Global eBusiness Tools Systems Subject Matter Expert (SME): Functioned as Project Manager and Subject Matter Expert handling all project related management and design decisions, including program changes, resource allocations, and ensuring all production code implementations remained 100% compliant with Sarbanes-Oxley (SOX).

Managed cross-functional project teams comprised of onshore and offshore programmers; providing programming expertise and leadership to guarantee on time delivery of final products.

Communicated and interacted on a regular basis with the project manager and development team during various stages of the software development life cycle (SDLC).

Vehicle Database IMS TO DB2 Conversion Project Lead Analyst: Served as Lead Analyst and primary point of contact for all project related design decisions. Managed the change management process, conferring with all internal and external project stakeholders to ensure signoff on approved changes in relation to project impact, risk assessment results, and effects on final delivery date. Facilitated code review sessions addressing any outstanding task-list items, to alleviate any delays. Conducted weekly status meetings with Senior Management to provide updates on progress, delays, or other project related information.

Oversaw the build and implementation of new DB2 tables, which replaced the IMS Vehicle Database.

Migrated over two hundred programs from IMS to DB2 impacting multiple business units and corporate functions.

Successfully implemented final project deliverables with minimal risk to daily production processes and zero disruptions to the critical Order-to-Delivery Process, after multiple failed attempts by other parties, within the prior 12 years.

Additional Experience

Senior Programmer / Analyst Senior Business Analyst - DaimlerChrysler Corporation Chrysler Financial

Programmer / Analyst - Chrysler Corporation Martin Marietta AT&T General Motors Parts Division

Technical Proficiencies

Platforms:

IBM, Windows 10, z/OS, IMS/DLI, IMS DB/DC, MFS, CICS, TSO, ISPF, J2EE

Tools:

MS Office 365 Suite, MS Project, MS OneNote, MS Teams, MS Visio, VersionOne, File-AID, EZTrieve, Xpediter, Omegamon, WSAD, IntelliJ, ServiceNow, Zoom, Slack, MS Teams

Languages:

Java, HTML, XML, DB2/SQL, IMS, CICS, VSAM Microsoft Access, PL/I, COBOL

Education and Credentials

Master of Business Administration (MBA) in Management Wayne State University Detroit, MI

Bachelor of Science in Computer Science Ferris State University Big Rapids, MI

Professional Development

Master’s Certificate in Project Management George Washington University

Implementing Agile Projects

Java Programming Epcom Educational Services

J2EE Java Programming Epcom Educational Services

ITM Mentoring Program Chrysler

Dale Carnegie Course

Professional Scrum Master I (PSM 1®), Oct 2018

ITIL® Foundation Certification, Nov 2018

Certified Project Management Professional (PMP®), March 2019

Java Programming Master Class for Software Developers, Sept 2020

Licensed Life and Health Insurance Agent, January 2021

PMI Agile Certified Practitioner (PMI-ACP®), January 2024

Contact this candidate