Equipment Technician Customer Service
Resume:
Gary Wilkins Page *
Gary Wilkins
Columbus, Ohio 43201
**************@*****.***
Experience: CenturyLink Seattle, WA
Broadband Technician/Cable Maintenance 04/01/2015 - Present Install, upgrade and maintain POTS and DSL services for residential and business customers. Worked on minor cable issues. Currently working in Cable Maintenance.
CTAC Services KCI, LLC Portland, OR
GTD-5, 5ESS, DMS, DDM2000 Engineer 03/01/2013 – 02/28/2014 Worked from home via PC, KCI provided laptop, phone or a combination of the two to resolve issues or outage problems with KCI clients in the United States.
Convergenz Salem, OR
Equipment Technician 03/29/2011 - 01/10/2012
Contracted to 1901 Group, Qwest (CenturyLink) and State of Oregon for their migration off the GTD-5 switches in Salem and Eugene to their new VOIP system. Instrumental with the power down of the Eugene GTD-5. Performed Engineering work on the GTD-5 when needed.
ACS Commercial Solutions, Inc Portland, OR
Customer Service Representative-Tier 1 05/01/2010 - 02/01/2011 Tier 1 support for the Apple iPhone, iPad and iPod. Took calls, gave customers information, sent billing for out of warranty products and escalated to a higher Tier group or routed calls to the correct support group for assistance.
Woltcom Tigard, OR
Equipment Technician 07/01/2009 - 03/27/2011
Contracted back to Verizon to install, test and maintain all dial tone and ADSL services to customers (including CLEC's). Install, test and maintain DS0, DS1, DS3, all Fiber Ring and Sonet Ring services. Test maintain and if needed replace any Central Office Equipment. Worked with Titan 5500, DAC's and Baby DAC's. Worked on the GTD-5, 5ESS, all DMS switches, and DDM2000 switches.
Verizon Communications Tigard, OR
Equipment Technician 01/16/2007 - 06/30/2009
Install, test and maintain all dial tone and ADSL services to customers (including CLEC's). Install, test and maintain DS0, DS1, DS3, all Fiber Ring and Sonet Ring services. Test, maintain and if needed replace any Central Office Equipment. Worked with Titan 5500, DAC's and Baby DAC's. Worked on the GTD-5, 5ESS, all DMS switches, and DDM2000 switches.
Verizon Communications Aloha, OR
Special Services Technician 02/05/2000 - 01/15/2007 Install, test and maintain all data, voice, alarm and E911 equipment located in businesses, PSAPS and in many cases, work at home businesses. Trained on all DS0, DS1, DS3, Sonet Fiber Rings and ADSL equipment and circuits. Trained on the following switches: EAX, GTD-5, 5ESS, DDM2000 and all DMS switches
Gary Wilkins Page 2
GTE Beaverton, OR
Complex Installer/Maintainer 11/04/1999 - 02/4/2000 Install and maintain all Centranet and Plain Old Dial tone services to all business customers. Provided assistance to the Special Services Technicians when their workload was heavy.
GTE Lakewood, CA
Special Equipment 09/11/1987 - 11/01/1999
Installer/Maintainer/E911 Technician
Install, test and maintain all data, voice, alarm and E911 equipment located in businesses, PSAPS and in many cases, work at home businesses. Trained on all DS0, DS1, DS3, Sonet Fiber Rings and ADSL equipment and circuits. Trained on the following switches: EAX, GTD-5, 5ESS, DDM2000 and all DMS switches.
GTE Huntington Beach, CA
Special Services Controller Tester 10/31/1983 - 09/10/1987 Test data, voice, alarm and E911 circuits after trouble was called in by customers, vendors or Interexchange Carriers. Involved with introducing and implementing better ways to streamline the handling of trouble tickets (still in use today).
GTE Downey, CA
Central Office Installer 10/30/1978 - 10/30/1983
Install cable, equipment and test all Central Office Equipment after installation. In charge with verifying and cutting over all trunking and equipment (completed during 'C' shift hours). Education: DeVry Long Beach, CA
Associate in Applied Science (Graduated 1985) 09/1982 – 06/1985
• Information Technology (Major)
• Electronics (Minor)
Fullerton College Fullerton, CA
Associate in Applied Science (Graduated 1981) 09/1978 – 06/1981
• Computer Science (Major)
• Electronics (Minor)
Technical and Software Skills:
1. Highly experienced in all Windows Operating Systems. 2. Highly experienced in the use of Word, Excel and PowerPoint. 3. Highly experienced in all E911 formats, DS0, DS1, DS3, all ADSL equipment (inside/outside), Fractional T1's, all Fiber and Sonet Rings. 4. Highly experienced in all types of power supplies. 5. Very experienced in the use of all types of test equipment. 6. Experienced in all Nortel E-Net.
Leadership Activities:
● In-Charge Supervisor for all Central Offices Equipment Installers during all 'C' shift work in Norwalk, Downey and Bellflower Divisions in CA.
● In-Charge Supervisor on several occasions for Equipment Technicians, Special Services Testers, Technicians and Installation/Maintainers in Long Beach and Huntington Beach, CA and in Aloha, Beaverton and Hillsboro, OR.
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