Customer Service Armed Security

Joseph Herrgesell

Pittsford, NY *****

Cell - 585-***-****

***********@**.***

CUSTOMER SERVICE/ADMINISTRATION

OBJECTIVE A position in Rochester, NY in the field of armed security

Work History Private Security, Rochester, NY 06/2019 – Present

Armed Security Guard

Worked Per Diem as Armed Guard for a variety of individuals.

Lowes, Rochester, NY 04/2015 – 07/2018

Sales Associate

Assist customers with purchase decisions

Wegmans, Rochester, NY 04/2013 – 04/2015

Sushi Cook III

• Executed all sushi preparation and assembly in accordance with strict company standards

while ensuring high quality products and ingredients.

• Insured customer satisfaction filling special order items and sharing product knowledge and

offering suggestions.

United States Post Office 07/1979 – 12/2019

Postmaster, Carrier, Clerk

• Acted in the capacity of postmaster in their absence successfully carrying out all duties.

• Demonstrated extreme flexibility changing locations as requested to serve as troubleshooter and resolve problems.

• Supported break through productivity initiative reducing hours and union grievances and improving route productivity.

• Originated all daily, quarterly, and annual financial reports with perfect detail.

• Performed all banking operations, drawer cash out, bank deposits exceeding $20,000 daily with no error rates.

• Supervised and scheduled up to 14 clerks providing daily goal setting, informing of procedure changes, and effectively interpreting regulations.

• Arbitrated between staff and union by enhanced knowledge of national agreement and serving all parties fairly.

• Promoted outstanding customer service by reducing lobby wait times, resolving delivery problems and customer complaints, and improving lobby appearance.

• Achieved 25+ years of perfect attendance - a testimony of dedication and support.

Joseph Herrgesell

QUALIFICATIONS Reliable, responsible, and hardworking with a commitment to quality performance.

Skills include:

• Have basic computer skills and can adapt to any corporate software.

• Seasoned in conflict resolution and effective troubleshooting techniques.

• Experienced in providing excellent customer service with 20+ years working with the public.

• Outgoing, courteous personality that exhibits superior communication skills, articulate, and quick-thinking.

• Demonstrated ability to train and motivate with high level of integrity.

• Possesses outstanding leadership and platform skills

• Ability to prioritize, follow directions, and work independently or be a great team asset.

EDUCATION Associate of Science Degree- Liberal Arts and Sciences 1990

Monroe Community College, Rochester, NY

CERTIFICATIONS Covid 19 Vaccinated, Henrietta, NY Jan 2021

CPR/AED, American Heart Saver & First Aid, American Red Cross Nov. 2021

Basic Computer Knowledge, MS Word, Excel, Veterans Outreach Center 2013 - 2014

Presentation Skills, United States Postal Service, Rochester, NY

EMT - previously certified, Pittsford Ambulance, Pittsford NY

ADDITIONAL Previous Military Experience

Veteran United States Army

Army Military Police - Patrol Dog Handler

Veteran United States Coast Guard Reserve

Veteran National Guard Artillery

Veteran Army Reserve Combat Engineers

Previous Volunteer

Pittsford Volunteer Ambulance

Tempe, AZ - Volunteer Fireman

Homestead For Hope, Farm – Spencerport, NY

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