Service Supervisor Customer Relations
Resume:
Louie P. Javier
Criminologist,Certified
Security Professional
Safety Officer 2
Licensed Protection Agent
Contact Details
Barangka Itaas
,Mandaluyong City
Phone
**********@*****.***
Languages
English
Good
Tagalog
Excellent
Bicol
Good
Seeking a position within a progressive, forward thinking company that will allow me to use all my training, management, and leadership skills for career advancement and maintain challenging position actively involved with execution and management of security industry Work History
2018-present Customer Relations Service Supervisor (Security Admin) SM Mart Inc./SM Makati / SM Megamall
The Customer Relations Service Supervisor supports the CRS Manager in the implementation of the plans and programs of the CRS Department in creating a pleasant atmosphere in the area by ensuring the safety, security and well-being of the customers, tenants and employees. 1. Administrative support – Provide day-to-day administrative support at the CRO.
2. Perform day-to-day security duties – Operate CCTV, oversee overnight security during construction (new/renovation/expansion), clearing & closing inspection, cash pick-up escorting, VIP protection. 3. Respond to emergency & customers concerns – Respond to emergency & customer concerns as outlined in the store’s contingency plan.
4. Perform police/court duties – Case filing at the police station, assist in blotter; attend court hearing, safekeeping of evidence. 5. Safe keep items left in the store – Record, safe keep, turn over to management or customer, items left by employees or customer inside the store.
6. Maintain orderliness & cleanliness – Maintain orderliness & cleanliness of the work area, equipment & facilities in accordance with safety & security standards
7. Conduct Security and Safety Orientation to all employees and security personnel.
2017-2018 Security Officer
Eaglewatch Security Services
1. Inspect and patrol premises regularly
2. Monitoring of property entrances/exit.
3. Authorize entry of people and vehicles
4. Report any suspicious behaviors and incidents.
5. Monitor CCTV
6. Submit reports of daily surveillance activities 7. Submit report of suspicious actions
Education
2012 - 2016 Bachelor of Science in Criminology
Our Lady of Lourdes College Foundation - Daet
2008-2012 High School Diploma
Tulay na Lupa National Highschool – Labo, Camarines Norte 2006 – 2012 Elementary Diploma
Labo Elementary School - Labo, Camarines Norte
Skills
1. Excellent Verbal and Written Communication Skills 2. Proficient in MS Office (Word, Excel, Powerpoint, etc.) 3. Crisis Management Assessment and Solution
4. CCTV Operation and Troubleshooting
Additional Information
TRAININGS/SEMINARS
1. Certified Security Professional Training Course 2. Basic Occupational Safety and Health ( SO2 )
3. Personal Security Protection Course (PSPC)
4. Crisis Management
5. Bomb Threat and Active Shooter Seminar
6. Fire Safety Training Seminar
REFERENCES:
Mr. Raymond J. De Arao
SM Retail - Security Manager (SM Makati)
810 – 7777 loc. 118 / 095********
Ms. Christine C. Bautista
Aprisa – HR Head
(02)-775 – 0632 / 091********
PERSONAL BACKGROUND:
Age: 28 years old
Sex: Male
Civil Status: Single
Citizenship: Filipino
Date of Birth: March 4, 1996
Place of Birth: Labo, Camarines Norte
Religion: Roman Catholic
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