Document Control Regulatory Compliance
Resume:
Iris Reyes
Professional Summary
Accomplished professional with extensive experience in Business Administration & Manufacturing. Willingness to learn new things, excels in task prioritization skills & time management. Adept at quickly learning new software, programs, technologies, & processes.. Willingness to take on additional responsibilities to meet company goals & metrics. Looking to seek & maintain a full-time position that offers professional challenges which utilizes my interpersonal skills, networking, & problem-solving skills.
Work History
Baker Hughes - Quality Documentation Specialist
Jacksonville, FL • January 2021 - Current
• Improve documentation quality by reviewing & editing technical documents for accuracy & consistency
• Streamline document control processes, resulting in increased efficiency & reduction in errors
• Enhance regulatory compliance by maintaining up-to-date knowledge of industry standards & guidelines
• Support audit preparation & customer witness inspection efforts with thorough document record keeping, organization, & management practices
• Develop & implement document management policies & procedures
• Review & edit documentation for accuracy & completeness
• Ensure all documents are properly classified, filed, & stored in accordance with company policies, programs, & regulations
• Monitor document usage, access, & retention to ensure compliance with legal & regulatory requirements
• Work with internal teams to establish standard documentation templates, formats, & styles
• Maintain & update document database library where documentation packages are stored, ensuring all documents are appropriately archived & indexed for quick access & retrieval by internal company staff & customers
• Train employees on proper document creation, locating, deep diving, handling
& management processes.
• Provides document information, support & coordination to management, project managers, team members, & clients to ensure proper communication for all involved parties
• Responsibilities include preparing valves' closing documents, testing reports, paint reports, non-destructive testing, magnetic particle reports, liquid penetrant reports, radiographic testing reports, vendor testing documents, schematics, drawings, certified testing material reports, certificates of *********@*****.***
Jacksonville, Florida 32216
Skills, Proficiencies, &
Achievements Highlights
• SAP – 2016 - current
• QuickBooks - 2016
• Credit Card Processing - 2016
• Crestcom Bullet Proof Manager –
12 mth management course - 2007
• Macola Progression Software -
2001 - 2016
• Crystal SQL Reports - 2001 - 2016
• Dale Carnegie Leadership Training -
2008
• Microsoft Office & Windows
Operating System - advanced
• Wysis Agility Shipping Software -
2013 - 2016
• Microsoft Excel Advanced Training
Seminars – advanced
• Process Development & Knowledge
• Regulatory Compliance & Quality
Assurance
• Business Development, Acquisitions,
& Mergers
• Technical Support Knowledge
• Coaching, Training, & Mentoring
• Warranty Management
• Analytical Skills & Problem Solving
• Event, Travel & Field Service
Coordination
• Green Belt & Lean Six Sigma Training
2016 – 2022
• Analytical Skills & Problem Solving
• Create Job Process Instructions &
Quality Process Instructions
• Leadership Development
• Teamwork & Cross Functional
Collaboration
conformance, inspection testing plans, instruction & owner manuals
• Review documentation created by other team members to ensure accuracy & consistency with company standards & industry standards
• Gather & review relevant documentation to determine compliance with legal branches & agencies
• Prepare all relevant documentation for large projects, European directives, large scale valves, & Russian regulations
• Led Root Cause & Corrective Action efforts for customer & supplier product non-conformances
• Create work instructions for all processes
• Ensure compliance with company policy, guidelines, & regulations
• Maintain an electronic document library & develop &/or maintain a QMS document inventory that includes relevant information regarding document identification, status, effective dating & other pertinent document control information, as required. Administering & controlling specific quality records, as required. Distributing, removing, executing, & overseeing controlled documentation to/from points of use
• Ensuring document reviews & approvals are managed in an efficient & effective manner
• Ensuring all records of document status, outstanding change controls, document reviews, & document approvals are meticulously maintained
• Ensures documents comply with established templates, formats, traceability, identification, naming, & numbering standards
• Ensures document cross-references are accurate & fully traceable Baker Hughes - Process Improvement Analysis Specialist Jacksonville, FL • April 2019 to January 2021
• Conduct thorough research to identify trends & inform decision-making for business growth initiatives
• Works primarily on process improvement & controlled processes through the PMO organization, finance & quality
• Works with quality, engineering, manufacturing & materials functions to meet assigned objectives for decreasing time or cost to handle processes
• Resolve issues through immediate action or short-term planning
• Review contracts & purchase orders to determine customer & regulatory documentation requirements
• Compile & assemble documentation required for client projects & orders per quality work instructions
• Review material test reports, welding certifications, NDE reports, heat treat reports & other related documentation for compliance with purchase orders, & regulatory standard operating expenses requirements (i.e. ASME, PED, Nuclear)
• Main objective is to identify gaps & replace with sustainable processes
• Green belt & lean six sigma training courses
Baker Hughes / General Electric - Warranty Coordinator Jacksonville, FL • September 2016 to April 2019
• Coordinator & primary point of contact for the Consolidated product line for warranty claims
• Addresses any post delivery issues & technical support requests from customers
• Backup for other valve brands - Becker, Mooney, & Masoneilan
• Meticulous Attention to Detail
• Adaptability & Flexibility
• Project Management, Customer
Service & Account Management
• Root Cause Analysis
• Thrives in Fast Paced Working
Environments
• Advanced in Data Entry
• Documentation & Record Keeping
• Talent, Recruitment & Onboarding,
Workforce Scheduling & Planning
• Production Scheduling
• Crystal Reporting
• SAP& other ERP systems
• Supply Chain Management,
Purchasing, & Procurement
• Handling Escalations & Conflict
Resolution
• Audit Support
• MS Office – Outlook, Excel, Office 365,
One Drive, PowerPoint, SharePoint,
Teams, & One Note
• Continuous Improvement
• Customer Relationship
Management (CRM)
• Shipping, Receiving, & Warehousing
• Research, Vetting, & Due Diligence
Education
June 2015
Florida State College
Jacksonville, FL •
Bachelor of Science
Business Administration with a
Concentration in Human Resources
• Magna Cum Laude Graduate
• Dean's List 2013, 2014, 2015
• President’s List 2013, 2015, 2015
• Honor Roll 2013, 2014, 2015
• 3.9 GPA
• Deep dives all warranty inquiries to validate & approve requests against purchase orders, specifications, schematics, drawings, & code requirements to determine root cause defect
• Works with all departments & cross functional team to resolve claims
• Learns how to handle technical support, supply chain, shipping, receiving, accounting, scheduling & production, customer set up, order entry & inventory in order to create transactions independently
• Monitors inventory levels closely, ensuring necessary parts are available for timely repairs under warranty or to locate other suppliers or determine other viable solutions
• Assist in the development of training materials for new hires, contributing to a well-informed team of Warranty Specialist Managers
• Analyze data on recurring product issues, providing valuable insights for future design improvements & reducing overall warranty expenses.
• Effectively communicate complex technical information to customers, facilitating clear understanding of their scope of work & limitations
• Participate in cross-functional meetings to discuss ongoing warranty matters & develop strategies for continuous improvement in customer service & quality
• Expedite resolution of high level challenging cases by collaborating closely with engineering teams & senior management
• Actively track performance metrics related to recurring warranties leading initiatives aimed at achieving or surpassing established targets consistently
• Ensure compliance with all relevant laws & regulations regarding product warranties while protecting company interests
• Demonstrates exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions & approvals
• Assist in the design of an online warranty claim submission system, simplifying input for customers & improving processing times
• Oversaw appointment scheduling & itinerary coordination for both clients & personnel
• Improve customer satisfaction metrics through application of superior conflict resolution & problem-solving skills
• Organize meetings for executives & coordinate availability of conference rooms for participants
• Led daily & weekly cross-functional meetings for root cause & non- conformance analysis, identification, & quality metrics
• Review materials, drawings, schematics, documentation packages, field service test reports, hydro reports, sizing sheets, Engineering & Quality Assurance procedures for pressure relief valves to analyze warranty claims submitted to make complex high level decisions while providing technical support & all pertinent information needed
• Followd processes & procedures set forth in the SOPs, upload data to the ERP system, upload & vet primary contracts, customer records, licensing, logistics & freight requirements within agreed timelines
• General knowledge & understanding of ASME Boiler Section I & VIII valves & Pressure Vessel code
• Basic ability to read drawings of valves & valve components June 1999
Middleburg High School
Jacksonville, FL •
High School Diploma
• Middleburg High School Honor's
Society
• Florida Bright Future's Scholarship
Recipient
• Completed AP courses in English,
Math, & Science
• Future Business Leaders of America
• High School Yearbook Editor -
1996 - 1999
• 4.3 GPA
American Medicals - Office Admin
Jacksonville, FL • March 2016 to September 2019
• Handled all incoming customer requests including emails, calls, order entry, pricing quotations, & new customer creation
• Purchased inventories with low stock, determined lead times, handled custom items & inventory discrepancies
• Prepared all shipping documents for packages & shipped orders to customers daily
• Responsible for accounts receivable consisting of coordinating & collecting on past due invoices
• Handled all accounts payable, verified charges for any service or product & ensured all bills were paid on time
• Created & sent all invoices for customers
• Ordered office supplies
• Maintained & processed all credit card transactions Advantus Corp - Corporate Trainer, Customer Service Asst Manager, Purchasing Coordinator, Sr. Customer Acct Manager Jacksonville, FL • March 2001 to March 2016
• Managed large multi-million-dollar customer accounts, including handling orders, credits, returns, correspondence, prepared shipping documents, rated freight, closed shipments, & kept all account notes current & accurate
• Managed large multi-million-dollar customer accounts, including handling orders, credits, returns, correspondence, prepared shipping documents, rated freight, closed shipments, & kept all account notes current & accurate
• Professionally handled incoming requests from customers & ensured issues were resolved both promptly & thoroughly
• Provided detailed information to customers in response to inquiries about products & services. Assisted individuals interested in opening new accounts
• Comprehensively & efficiently gathered customer information, accessed, & fulfilled customer needs, & educated the customer when applicable to prevent the need for future contact. Provided quality service and support in a variety of areas including placing orders, billing, order status, and system or product troubleshooting
• Administered training & orientation to all new hires at both the corporate & factory locations to familiarize them with all company programs, policies, & procedures
• Provided in depth training to new employees showing them a detailed awareness & perspective of how department tasks were handled, ensure transitioning into the department was fluid, & they were able to perform their duties independently with little to no supervision
• Evaluated & identified opportunities to drive process improvements that positively impacted the customer's experience
• Educated the department on driving sales through service standards, product knowledge, & customer service principles
• Responsible for communicating, organizing, & enforcing department goals & expectations to staff along with staff coverage, approving time off, & timecard approval for payroll purposes
• Supervised a team of eight customer service representatives to ensure daily tasks & deadlines were met & that performance standards were achieved & exceeded
• Worked closely with Human Resources to ensure the company conformed to government & regulatory hiring & staff management practices
• Supported the recruitment process, including hiring, interviewing, training, & performance evaluations
• Assisted in making candidate recommendations based upon the eligibility of the job criteria provided & established a training plan once hired
• Provided updates & feedback regarding candidates to Human Resources & the Customer Service Manager for the final hiring decision
• Managed incoming material flow to ensure inventory was maintained to the optimum level per established company parameters
• Worked with suppliers to determine manufacturing lead times, custom items, inventory discrepancies, & customer requests
• Facilitated the purchasing of inventory & movement of direct import goods, ensured key transit & delivery metrics were achieved
• Coordinated effective & regular multi-departmental communications concerning the shipment of direct import goods
• Acted as the primary liaison with overseas customers & supplier offices, partners, & agents
• Created checklists while also reviewing & completing all required direct import documents in accordance with established procedures & guidelines, checking content for accuracy, completeness, & conformance to legal requirements
.
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