Project Management Manager

Brian Minter

*******@*****.*** 214-***-**** Fate, TX

https://www.linkedin.com/in/brian-minter-21983b23/ SUMMARY

With over 17 years of project management experience, I have excelled in managing complex implementation projects across various industries, including software, technology, and construction. My career spans working with small to mid-market and enterprise companies, where I have consistently driven success through effective leadership, process optimization, and a keen focus on client satisfaction. My diverse roles, from Implementation Project Manager to Senior Pastor, have honed my ability to deliver impactful solutions, build strong teams, and foster lasting relationships. I bring expertise in strategy development, software implementation, team leadership, technical training, and client management. My strong presentation and communication skills, combined with a deep understanding of project lifecycle management, enable me to guide projects from inception to successful completion, ensuring alignment with business goals and customer needs.

CAREER HIGHLIGHTS

• Successfully led the implementation of software solutions at Service Autopilot for over 10 years, significantly improving operational efficiency for hundreds of clients.

• Provided technical training to enhance user adoption and proficiency at both Service Autopilot and Datamatic, driving customer success and satisfaction.

• Demonstrated executive leadership as Senior Pastor at Bible Baptist Church and Open Door Baptist Church, growing congregations and enhancing community outreach.

• Coordinated change management processes that improved network reliability at Terrestar Networks, reducing downtime and enhancing service quality.

• Managed residential and commercial roofing projects at Roofworx, delivering high-quality results on time and within budget.

WORK EXPERIENCE

Service Autopilot Richardson, TX

Implementation Project Manager Dec 2013 - Apr 2024

• Directed the implementation of over 1500 software projects, resulting in millions of dollars in revenue and reduced churn.

• Optimized project processes, reducing implementation time.

• Managed multiple implementation projects concurrently, ranging from 6 to 24 weeks, delivering on time and achieving client satisfaction.

• Led multidisciplinary teams, promoting collaboration and steering projects forward, while communicating effectively with stakeholders to maintain transparency.

• Proactively identified and mitigated project risks, provided comprehensive support to clients, and facilitated a seamless transition to the new system.

Bible Baptist Church Llano, TX

Pastor Oct 2017 - Jan 2021

• Led program development initiatives aligned with organizational goals, enhancing community services and member involvement.

• Oversaw staff and volunteers, fostering a collaborative environment that improved operational efficiency and expanded outreach efforts.

• Administered budget planning, achieving financial accountability and strategic resource distribution to support organizational advancement.

• Organized events and workshops to increase engagement and community outreach, providing motivational speaking to various groups.

Llano Christian Academy Llano, TX

High School Bible Teacher Sep 2019 - May 2020

• Crafted and executed a Bible studies curriculum that enhanced students' grasp of theological concepts and analytical abilities.

• Cultivated a welcoming and equitable classroom setting, focusing on student engagement and development.

• Encouraged extracurricular initiatives, including Bible study groups and service projects, to build student leadership skills and community participation.

Open Door Baptist Church Royse City, TX

Pastor Dec 2015 - Jan 2019

• Formulated and implemented a growth strategy that culminated in the establishment of an active community congregation.

• Led a diverse team of staff and volunteers to enhance ministry effectiveness and community involvement.

• Administered financial stewardship, allocating funds judiciously to support organizational objectives and community services.

Roofworx Arlington, TX

Project Manager Apr 2012 - Dec 2013

• Managed project timelines, resource allocation, and budgets to ensure the efficient completion of roofing projects, while maintaining strict adherence to financial constraints.

• Directed a team of roofers and subcontractors, ensuring clear communication and support to meet project objectives; served as the main liaison for client communications to ensure satisfaction and address concerns.

• Enforced quality control protocols and safety measures, guaranteeing compliance with industry standards and regulatory requirements, and oversaw the procurement of materials to align with project schedules. TerreSTAR Richardson, TX

Change Management Coordinator Jul 2011 - Mar 2012

• Developed and implemented comprehensive change management strategies, ensuring seamless adoption of new processes and systems across the organization; conducted thorough impact assessments and crafted tailored communication plans to mitigate resistance.

• Facilitated training sessions and workshops to enhance employee engagement and comprehension of change initiatives, while monitoring adoption rates and user satisfaction to evaluate the success of change management efforts.

Network Operations Center Technician Oct 2009 - Jul 2011

• Managed critical communications and escalations, ensuring timely and effective coordination with vendors, contractors, and suppliers for maintenance-related issues.

• Conducted comprehensive network monitoring and surveillance, documented events, and managed incident resolution processes to uphold network integrity.

• Oversaw the Network Operations Center's call and ticket management system, facilitating efficient issue tracking and resolution, while also maintaining the facility's physical security. Datamatic Plano, TX

Project Manager Aug 2002 - Nov 2008

• Developed and executed comprehensive project plans, timelines, and budgets for the implementation of the Datamatic software and AMR system, ensuring alignment with client objectives and company goals.

• Enhanced stakeholder communication by conducting regular meetings and reviews, maintaining transparency in project progress, risks, and issues.

• Collaborated with clients to establish clear project requirements and adeptly managed scope adjustments in response to evolving business needs

Sr. Technical Trainer Sep 2000 - Aug 2002

• Designed and implemented technical training curricula, focusing on software applications and technical subjects

• Executed needs assessments to customize content, and employed multimedia tools in workshops to enhance participant engagement and knowledge retention.

• Facilitated onsite training sessions and workshops, utilizing multimedia tools and hands-on exercises to engage participants and reinforce learning concepts.

EDUCATION

The Bible Doctrine Institute (Seminary)

Bachelor of Divinity, Pastoral Theology

Jacksonville, FL

2015

CERTIFICATIONS

Designing the Learner's Journey, LinkedIn 2023

Fundamentals of Digital Marketing, Google 2023

Google Analytics Certification, Google 2023

TECHNICAL SKILLS

• Productivity Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Slack, Workplace from Meta, Google Suite (Google Docs, Google Sheets, Google Slides, Google Forms)

• Project Management Tools: Microsoft Project, Asana, Jira, Trello, Monday.com, Smartsheet

• Technical Training Platforms: Zoom, Microsoft Teams, GoToTraining, GoToWebinar

• CRM Systems: Salesforce, HubSpot, Zoho CRM, HighLevel, ZenDesk, PeopleSoft SKILLS

Agile Methodologies • Waterfall Methodologies • Training and Development • Digital Marketing • Project Management • Risk Management • Team Leadership • Communication • Problem-Solving • Stakeholder Management

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