Patient Care Data Entry
Resume:
Charaye Franklin
Las Vegas, NV
*******.********@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator II/FLOAT
Comprehensive Cancer Centers of Nevada-Las Vegas, NV April 2022 to April 2024
• Greet patients and visitors to clinic
• Provide/explain paperwork for patients to complete prior to examination
• Update demographics
• Collect insurance and copays/ balances
• Answer phone calls in prompt, courteous manner
• Contact/communicate with clinical personnel as appropriate
• Scan/file paperwork for charting
• Maintain lobby
• Send chart messages
• PBX duties
• calling scheduling patients doctor's appointments
• medical records
• count verify money collected at end of every shift- prepare RECON for bank drop
• Other duties as requested or assigned
Telephone Operator
HELP-Hire Healthcare-Las Vegas, NV
November 2021 to May 2022
• Accepts and directs all incoming calls to computerized Pbx system.
• Calls emergency codes to corresponding hospitals
• Work two way radios
• Overhead paging
• Alarm monitoring
• Data Entry
Rehab Technician
PAM Specialty Hospital of Las Vegas-Las Vegas, NV
January 2021 to April 2021
- Support PT, OT, and ST with patient care and rehabilitation
- Prepare therapists schedules for therapy sessions
- Transporting patients
- Light cleaning and maintenance
- Care for rehab equipment
- Inventory and stocking supplies
- Maintaining patient records/ billing
- Charting/ documentation
Desert Regional Center- Direct Support Technician
MHM Solutions/ Reliable Healthcare Service-Las Vegas, NV July 2020 to October 2020
- Provide care for individuals with intellectual and developmental disabilities
- Assist with ADLs( feeding, bathing, dressing, toileting)
- Medical monitoring
- Help with integrating and engaging with the community
- Charting/Documentation
Mental Health Technician
Crossroads of Southern Nevada-Las Vegas, NV
January 2019 to August 2019
Responsible for providing services to clients under the general supervision of registered nurses, physicians, psychiatrists, or other personal qualified personal
• Responsible for performing tasks that are within the scope of his/her educational preparation, knowledge, and permitted by the policies and procedures of supplemental healthcare and other local state, and federal guidelines: and the policies of the facility requesting the services.
• Function as a member of the interdisciplinary team and assist with the coordination and provision of services
• Responsible for making observations regarding clients' physical condition and behavior and responses to treatment and reporting any significant changes to the appropriate supervisor and other staff members
• Maintains appropriate documentation
• Maintain use of appropriate medical equipment and supplies
• Assists clients with ADLs and facilitate/teach independent living skills; transportation
• Utilize behavioral and physical techniques to prevent injury to patients and others and to ensure a safe and therapeutic environment for the clients; respond appropriately in crisis situations. Swing Shift Supervisor
Transformations Care P.U.F-Las Vegas, NV
August 2017 to January 2019
• Verify Insurances/ Complete background and sex offender checks
• Answering phones/ Customer Service
• Scheduling transportation for patient pick up/drop off from mental/psych hospital.
• Advocate for clients to case management; transportation
• Send emails
• Be in charge of case management duties on the weekends(monitor clients and report back to housing for member placement)
• Have clients fill out admission packets
• Client De-escalation
• Receive and hand out medication to clients
• Data entry
• Printing, copying, faxing
• Cleaning the office
Clinical Associate
Las Vegas Recover Center-Las Vegas, NV
May 2016 to June 2018
• Conduct hourly room checks
• Document clients' whereabouts
• Watch clients self- administer their medication and document when taken
• Monitor clients during meal times
• Answer phones
• Send emails
• Customer service; transportation
• Printing, copying, shredding,
• Filing paperwork into clients' charts
• Prepare for incoming intakes
• Light housekeeping (taking out trash, doing laundry, keep building tidy) Health Assistant
Acelero Learning-Las Vegas, NV
February 2016 to August 2017
- Drive to the various school sites and perform screenings on children such as blood pressure, hearing, vision and growth assessments.
- Data entry
- Filing, printing, copying, scanning, faxing
- Assisting the health coordinators and family advocates with paperwork
- Assist the teachers and TAS with breaks
- Inventory and stock
Certified Nurse Assistant
Desert Parkway and Behavioral Health Hospital-Las Vegas, NV January 2015 to August 2015
- Conduct fifteen minute rounds on patients
- Provide refreshments and toiletries
- Facilitate patient goals groups
- Process admissions and discharges
- Complete paperwork
- Prepare paperwork for oncoming shift
- Take vital signs
- Assist nurses with patient take downs
- File and chart
Caregiver
Homewatch Caregivers-Las Vegas, NV
August 2014 to December 2014
- Drive to clients homes
- Assist clients with Activities of Daily Living such as bathing, dressing, and eating.
- Perform light housekeeping duties such cleaning the kitchen and bathrooms, cooking, doing laundry, dusting, mopping and vacuuming floors
- Transport clients to doctors' appointments, running errands, and grocery shopping
- Notify office of client change of health
- Document amount of time spent with clients as well as duties performed for clients Patient Sitter
Mountain View Hospital-Las Vegas, NV
June 2014 to August 2014
- Monitor patients and protect them from harming themselves or others
- Orient patients to their name, date, time, and surroundings when they appear to be forgetful
- Performed all duties of Certified Nursing Assistant except taking vital signs on the Medical Surgery floors, ICU, the Emergency Room
- Documented patients behavioral and emotional status of psychiatric patients every 15 minutes
- Check and document use of restraints on patients
- Act as an advocate between patients and nursing staff to fulfill patient needs
- Stocked and cleaned patients rooms, restrooms, and, made beds
- Assist nurses and CNAs when needed
Certified Nursing Assistant
Serenity Hospice-Las Vegas, NV
March 2013 to May 2013
- Drive to residents' homes
- Provide care such as bathing, dressing, bathroom needs, feeding assistance, and light housekeeping duties
- Charting, filing, documenting
- Taking vital signs
Certified Nursing Assistant
TLC Care Center-Henderson, NV
September 2012 to October 2012
- Care for rehabilitating and disabled resident under the laws of the Nevada State Board of Nursing
- Assists residents with activities of daily living such as bathing, dressing, bathroom and feeding needs
- Charting, filing and take vital signs
Sales Associate
Hush Puppies-Las Vegas, NV
June 2012 to September 2012
- Sold footwear to guest that entered the store
- Gave the best advice to help guest have the proper footwear for comfort
- Cleaned store when all guest have departed at closing time Patient Sitter
Sunrise Hospital & Medical Center-Las Vegas, NV
September 2011 to September 2012
- Monitor patients and protect them from harming themselves or others
- Made Beds
- Performed all duties of Certified Nursing Assistant except taking vital signs on the Rehab, ICU, PICU, and Adult Oncology units
- Document behavioral status of Legal 2000(suicidal) patients VOLUNTEER
Education
Some college in CNA Program
College of Southern Nevada - Las Vegas, NV
August 2011 to December 2011
General Education
Victor Valley College - Victorville, CA
February 2009 to June 2011
High school diploma or GED
Skills
• Answer patient call lights, bells, or intercom systems to determine patients' needs, apply slings, stockings, or support bandages, under direction of nurse and physician, assist nurses and physicians in the operation of medical equipment or provision of patient care, change bed linens and make bed, clean and sanitize patient rooms, bathrooms, examination rooms, and other patient areas, communicate with patients to ascertain feelings or need for assistance or social and emotional support, document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses, take vital signs, and feed patients or assist patients to eat and drink.
• rehab tech
• Hospice Care
• Developmental Disabilities Experience
• Caregiving
• ICU Experience
• Home care
• Acute care
• Van driver
• Dispatching
• Hospitality
• English
• Laundry
• Hospital Experience
• Food Preparation
• Meal Preparation
• Computer Operation
• Crisis Intervention
• Typing
• Clerical experience
• Medical office experience
• Medical terminology
• Office experience
• EMR systems
• Medical receptionist
• Time management
• Patient care
• Patient observation
• Customer service
• Computer skills
• Assisted living
• Direct support
• Communication skills
• Office management
• English
• Typing
• Microsoft Outlook
• Sales
• HIPAA
• Computer literacy
• Word processing
• Organizational skills
• Front desk
• Administrative experience
• Phone etiquette
• Host/hostess experience
• Guest services
• English
• Medical office experience
• Organizational skills
• Team management
• Grammar Experience
Certifications and Licenses
CPR Certification
Non-CDL Class C
BLS Certification
Assessments
Protecting patient privacy — Proficient
April 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Technical support — Completed
April 2024
Performing software, hardware, and network operations Full results: Completed
Verbal communication — Proficient
October 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
April 2024
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
April 2020
Level of motivation and discipline applied toward work Full results: Proficient
Working with MS Word documents — Proficient
April 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Written communication — Proficient
October 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Office manager — Proficient
April 2024
Scheduling and budgeting
Full results: Proficient
Basic computer skills — Proficient
April 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Medical receptionist skills — Proficient
April 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Medical terminology — Proficient
April 2024
Understanding and using medical terminology
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Completed
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
April 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Data entry: Attention to detail — Proficient
May 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Inside sales — Proficient
April 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Customer service — Proficient
April 2024
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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