Customer Service Sales Associate
Resume:
Donáe King
**** ******** **., ************, ******* 46222,
317-***-****, *********@*****.***
Professional Summary
Determined worker who excels at oral and written communication and secretarial work. Adapts quickly and uses advanced problem-solving skills. Looking to bring a positive attitude and increased efficiency to an office setting.
Upbeat individual whom is great at multitasking. Searching for a job that uses excellent customer service and management skills.
Skills
Excellent communication skills
Conflict resolution skills
Clear oral and written communication
Complaint resolution
Customer satisfaction
Problem solving
Product upselling
Team player
Positive attitude
Experience
OCTOBER 2018 - DECEMBER 2018
Hairstylist JCPenney Indianapolis, IN
Use a cash register to process payments from clients.
Shape eyebrows with tweezers or wax.
Sold numerous packages of shampoo, lotions and other cosmetology products to local modeling agencies.
Schedule appointments, allowing enough time for each client to get adequate attention.
Recommend treatments to customers based on facial structure and hair type.
Massage scalps for hygienic purposes using specialized equipment.
Keep workstation clean at all times and properly sanitize tools after each use.
Maintain customer records to know what people have ordered in the past.
Demonstrate hair care products to customers to make a sale.
Cut and style hair based on customers' instructions.
AUGUST 2018 - JANUARY 2019
Cosmetologist Shear Canvas Salon Indianapolis, IN
Cut and style hair based on customers' instructions.
Demonstrate hair care products to customers to make a sale.
Keep workstation clean at all times and properly sanitize tools after each use.
Massage scalps for hygienic purposes using specialized equipment.
Shape eyebrows with tweezers or wax.
Use an applicator to tint, dye and bleach hair.
JULY 2018 - NOVEMBER 2018
Hair And Nail Tech Amazing Grace Barber and Beauty Salon Indianapolis, IN
Acknowledged customer issues and resolved their problems quickly and efficiently.
Assisted clients in understanding their available options and helped them select the right service plans for their needs.
Collaborated with colleagues to discuss market information and strategies.
Conducted market research to learn of current trends and to perform sales activities accordingly.
Followed up with customers ensuring their satisfaction with their purchases.
Greeted customers and offered them assistance where possible.
Informed customers about current promotions and sales, encouraging them to take advantage.
JANUARY 2018 - MARCH 2018
Receptionist Great Clips Speedway, IN
Arranged schedules for management to meet with clients and business partners.
Handled customer questions and complaints with professional courtesy.
Juggled answering phones while attending to clients in person.
Trained in [software program], including exceptional knowledge of [software program] and [software program].
NOVEMBER 2015 - JUNE 2016
Teacher La Petite Academy of Indianapolis Indianapolis, IN
Communicated expectations and curriculum requirements to reinforce classroom goals.
Created and adapted lesson plans and classroom work to meet students' individual needs.
Created instructional materials appropriate for students with wide range of mental, physical and emotional maturities.
Established and maintained relationships with students, parents, staff and community members.
Maintained high classroom management and behavior management standards.
Partnered with school faculty and staff, parents and community agencies to improve student outcomes, develop solutions and plan curriculum.
Supervised students in classroom and out-of-classroom activities throughout working day.
SEPTEMBER 2015 - NOVEMBER 2015
Sales Associate Meijer Indianapolis, IN
Assess customer's needs and provide assistance and information about the product.
Comply with inventory control procedures.
Cross sell products in other departments.
Maintain in-stock supply and merchandise products on the sales floor.
Remain knowledgeable of product line features.
Welcome customers to the store and answer their questions.
JULY 2015 - SEPTEMBER 2015
Sales Associate Rainbow Shops Indianapolis, IN
Comply with inventory control procedures.
Cross sell products in other departments.
Ensure high levels of customer satisfaction by delivering excellent sales and service.
Follow and make department sales goals on a monthly, quarterly and annual basis.
Maintain in-stock supply and merchandise products on the sales floor.
Process point of sale purchases and handle returns of merchandise.
Remain knowledgeable of product line features.
Welcome customers to the store and answer their questions.
Education
MARCH 2018
Cosmetology
Empire Beauty School, Speedway, IN
Certificate in cosmetology
Volunteer work at local hospice
Additional coursework in massaging, facial and nail care
JUNE 2015
General
Pike High School, Indianapolis, IN
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