Customer Service Supply Chain

Diane M. Bligh

Profesional Summary

Quick learner, dedicated, energetic team player and office professional, with over 20 years of Business. Having good customer service and communication, and problem- solving skills, self-motivated, love to multi-task and self-directed. I am proficient in various software.

Skills

Purchasing/

Expediting and Accounting

Collections

Shipping and Receiving and warehouse functions

JD Edwards

SAP, and Vantage

Oracle

Vista

Windows XP

Kronos security system and

Knowledge of ERP and MRP systems

Microsoft Office (Word and Excel).

Education

High school grad w/Diploma

Professional Experience

Bacher Corporation 2023 – Present

Parts coordinator, Part Time

Order parts for sales and service of lawn equipment for all public schools, admin, buildings, and towns in CT

Collins Aerospace (Inconen Corp) Jan 2022 – June 2023

Buyer Associate

ISRSS supply chain buyer will analyze purchase requisitions, send out RFQ's/RFP's, review quotes and place purchase orders in alignment with dept. procedures, and with supervision from procurement supervisor/lead.

Buyer will interface as needed with external suppliers and negotiate pricing.

Commodities include machined parts and distributed products for use in space flight applications.

Familiarity with government procurement and/or aerospace/defense procurement is a plus.

Intermediate skill with Microsoft Office (Excel, PowerPoint) and SAP are also desirable.

Experience with reading manufacturing blueprints and specifications desirable

Otis Elevator OSC (Kelly Services) Nov 2018- Nov 2019

Associate Buyer

Work with customer service, process purchase orders; follow up on lead times, cost and supplier’s deliveries.

Expedite and de-expedite deliveries as required to measure on time deliveries and proper inventory levels.

Resolve discrepancies on purchase orders and material rejections.

Otis Elevator OSC (Kelly Services) Jan 2017-Dec 2017

Associate Buyer

Work with customer service, process purchase orders; follow up on lead times, cost and deliveries.

Expedite and de-expedite deliveries as required to measure on time deliveries and proper inventory levels.

Resolve discrepancies on purchase orders and material rejections.

Bacher Corporation 2015 – Jan 2017

Parts coordinator

Order parts for sales and service of lawn equipment for all public schools, admin, buildings and towns in CT

UTC Aerospace/UTAS Hamilton (Arnold-Hanafin Contractor) Oct 2013- Jun 2014

Delivery Assurance Tactical Expeditor

Expediting deliveries with suppliers, resolve delivery issues, working with internal customers, JDE One World. Manage

Eppendorf via Staffmark Oct 2012- Aug 2013

Buyer

Order non-inventory parts via online for manufacturing floor to build units via SAP, Oracle and LN6.

Order parts from German suppliers for inventor, keeping track of framed contracts.

In charge of VMI program (vendor maintenance inventory) for parts that are used on a regular basis (nuts, bolts, screws etc.).

Order tools for BOM. Match up invoices with packing slips and checking pricing making sure prices are correct.

Purchasing Assistant, Quality Support

Update PO dates in Oracle, call suppliers and get delivery dates.

Invoice discrepancy resolution.

Provide purchasing and administrative support to management.

Buy parts to make Medical equipment via MRP reports.

Maintain office supplies inventory, track supplier non-conformances, work independently.

Worked close with Quality and Engineering.

E.A.Patten via Manpower Aug 2012 – Oct 2012

Purchasing Clerk

Part time Purchasing Clerk provides purchasing and administrative support to management and purchasing personnel.

Including but not limited to: Generate and maintain reports to track materials, order tooling to support machine shop, maintain office supplies inventory, track supplier non-conformances, solicit financial updates from suppliers as needed, work independently with suppliers, maintenance of suppliers contact information and other clerical and administrative duties as needed.

Receive parts from suppliers into Quality

Sperian/Honeywell via ACRO Service May 2012 – Aug 2012

Buyer

They are a leading supplier of gas detectors, respiratory maintenance equipment and Monitoring systems, worldwide.

A Manufacturer to expedite/buy/negotiate pricing and delivery of mechanical, power supplies, wire, cable sensors and electrical components for computer controlled machinery, using JDE online system

Bank of America Processing Center via Manpower Jan 012 – Apr 2012

Recruiter

Recruiter for seasonal help of 1,000+ for 3 shifts, via Open House.

Help employees to fill out multiple applications for finger printing and background checking.

Update Fingerprint Log, and Attendance excel spreadsheets for Payroll. Send reports to Managers of daily call outs.

Resolve time punch errors via badge swipe issues.

Get badges ready for returnees and new hires. Resolve data entry errors.

Coburn Technologies formerly Gerber Coburn Jan 2011 – May 2011

Via Universal Staffing Services

Expeditor/Buyer

International manufacturer to expedite/buy/negotiate pricing and delivery of mechanical, optical and electrical components for computer controlled machinery.

SAP online system experience. Monitor/Expedite 400+ parts for production builds of 10 machines, reduced to 35+ in 5 months.

Stanadyne Automotive via Apollo Professional Solutions Nov 2010 - Jan 2011

Data Entry

Inventory movements, stock transferring parts from one location to another.

Cycle counts, data entry for Travelers parts movements, move tickets, WO parts move into JD Edwards’s system.

Reprinting Travelers for parts movements. Data entry for Shipping.

TecServ/Karcher North America Mar 2009 – Apr 2010

Parts Coordinator

Purchase parts for many different floor machines, such as floor scrubbers, floor buffers, burnishes.

Placing orders within SAP and faxing to Vendors, if no stock.

Responsible for the inventory in warehouse, keeping stock on hand, or pulling from other locations.

Receive parts coming in and update Service calls in the Astea system.

Putting labels with part numbers on received parts, put them away in bin locations and updating in SAP.

Pull product off shelves for backorders, update system with parts and pricing.

Fulfill mechanics parts requests. Shipping and Receiving of parts. I answered emails and phones.

Hamilton Sundstrand Worldwide Repair Oct 2008 - Nov 2008

*Contracted Resource through Belcan Corporation

Engineering Assistant

Purchase Order and Quote entry into JDE and One World, for Purchasing. Organized/Archived files, processed direct ships orders, created orders via quotes.

Attended daily shortage meetings for Purchasing.

Wood Group Pratt & Whitney Aug 2008 - Oct 2008

Vendor Administration

Navigated the system using Vantage for Job Entry instructions and supplements.

Data entry for PO’s to be sent out for serviceable repairs and generate packing slips.

Created Tooling PO’s with the related GL accounts.

Weekly updated Status Report receipts with relative system updates.

Processed freight bills and clearing payables “Hold Dollar” reports for discrepancies.

Prepared scrap alerts.

Contact vendors for updates on late deliveries and pricing.

Interacted with Production Control, Inspection, and Quality Control.

Pratt & Whitney Power Systems Mar 2006 - Jul 2008

Contracted Resource through Apollo Professional Solutions

Buyer

Managed the daily supply chain activities of a wide range of purchased components (fabrication, composites, machined details and engineered items) while supporting cost and delivery.

Trained co-workers to use the SAP (R3) database.

Supply chain management, negotiations; expedite orders, invoice problem solving with AP and maintained clear communication with suppliers and all levels of management.

Bought ancillary equipment for Turbine based power generation systems.

Worked and coordinated parts shortages with Aftermarket and Project Mangers.

Laird Plastics Inc. Mar 2004 - Mar 2006

Administrator Customer Service

Advanced Vacuum Resources Feb 2003 - Mar 2004

Contracted Resource through Snelling Personnel (now Point Staffing)

Office Assistant/Customer Service/Buyer

Automation Solutions Jun 2002 - Jul 2002

Assistant Office Manager/Customer Service

Environmental Systems Products (ESP) Mar 1998 - Jun 2002

Contracted Resource through Snelling Personnel (now Point Staffing)

Purchasing/Buyer

Andersen Laboratories, Inc. Jan 1996 - Mar 1998

Contracted Resource through the Agentry

Aetna Life & Casualty Oct 1969 – Dec1996

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