Customer Service Case Manager

Ruth A Cross

*** ****** **. **** ********, SC ***69 Cell Phone: 803-***-****, ****.***.*******@*****.***

Objective

Obtain a position utilizing my training, education, and experience. Can easily work with a team or have the initiative of a self-starter working towards advancement in any field.

Experience

2020-present Retail Manager, Metro by T-Mobile (Xcell Communications) Columbia, SC. Excellent customer service. Open/close store, maintain store inventory, signage and register deposits. Train and mentor new employee to franchise specifications.

2015 – 2017 Case Manager, Prevention Point Philadelphia, Philadelphia, PA.

Maintain caseload of up to ten people intending to receive services through government benefits such as SNAP, housing, disability, or rehabilitation treatment facilities. Created database through "Excell" for clients previously maintained on paper files. Community outreach with Narcan training and education as well as helped maintain a weekly meeting and "safe place" for sex workers updating a “bad date sheet” woman could pass around of predators in the area. provide food, shower and a change of clothes each Tuesday evening. Help with needle exchange "in house" and mobile areas on weekends. Obtain Prior authorizations for medications needed for Suboxone treatment program. Set up training meetings for staff on various topics related to substance abuse related issues and counseling in, target case management. Help organize and maintain mail system devised for homeless or those without stable housing.

Skills

•Passionate about seeing people progress and engaging in community outreach.

•Organized in keeping records of my caseload and keeping deadlines.

•Proficient in computer programs; Excell, PowerPoint, Photoshop, Word.

•Extremely personable and dedicated to empowering clients while maintaining ethical values.

Education

2017 BS, Bachelor of Social Work

Temple University, Philadelphia, PA

GPA: 3.4. participated in Alpha Delta Mu, academic sorority in which community outreach was the main objective, food drives, outside participation with communities and after school programs.

2015 AA, Associates in Arts

Community College of Philadelphia, PA

GPA: 3.8 prepared myself for Undergraduate degree focusing on psychology, anatomy, biology, English and art history.

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