Customer Service Pest Control

Raphael Ankonam

H/No. C**

Mob No. +233-***-***-***

Email: ********@*****.***

PROFESSIONAL SUMMARY

Pest Control Technician with 17 years of experience in residential and commercial pest management. Expertise in integrated pest management with success in developing innovative plans to eliminate and control pest.

Skilled in delivering exceptional customer service and contributing to business growth through new sales and recurring business.

SKILL HIGHLIGHTS

Integrated pest management.

Site inspection and pest identification.

Residential and commercial treatment.

Customer service

Business development

Time management

PROFESSIONAL EXPERIENCE

RAPH PEST CONTROL AND FUMIGATION SERVICES

Pest Control Technician 15/12/2010 - Current

Remove pests from households, apartment buildings, places of business and other structures to protect people and maintain building structure integrity.

Perform comprehensive inspections for pests, pest harborages and pest entry ways and determine, recommend and provide required pest management services. Inspect premises to identify infestation source and extent of damage to property, walls and roof porosity and access to infested areas.

Cut or bore openings in buildings and surrounding concrete access infested areas, insert nozzles and inject pesticides to impregnate ground.

Utilize, secure, store and dispose of products and materials in strict accordance with labels, government and company guidelines.

Enable achievement of business sales goods by selling and upselling services to new and existing customers.

Attended company workshops and seminars to learn about the most up to-date information and methods regarding pest control.

Customer education.

Rodents control and inspection.

Perform perimeter treatment using power spraying equipment. Fumigation Technician 01/11/2007 – 31/12/2010

SGS GHANA LIMITED

Conducted full and thorough pest infestation inspection for private customers and clients such as real estate agencies, warehouses, offices, embassies, factories, container fumigations and ship fumigations.

Assisted with applying pesticide, rodents control, repairing or replacing minor damages.

Organized work orders, coordinated inspections and provided support to other employees.

Generated new business and recurring business through referrals. Pest Inspector / Field Service Technician January 2005 – October 2007 TEMPEST PEST CONTROL

Handled service to residential and commercial clients.

Mixed, handled and applied products using different methods and treatments as outlined in account orders.

Identified opportunities to upsell additional products and services, positively contributing to business bottom line.

EDUCATIONAL AND CERTIFICATION

Integrated Pest Management Training SGS Ghana Limited Department of Agriculture. High School Diploma

Kadjebi – Asato High School

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