Customer Service Representative
Resume:
SUSAN
HARTMAN
*********@*****.***
Mesa, AZ 85213
Bold Profile
Adept Customer Service Representative with a proven track record at Costco, where I excelled in resolving high-stress situations and boosting customer loyalty through empathetic service and effective problem- solving. Skilled in active listening and product knowledge, I significantly enhanced client satisfaction and retention.
PROFESSIONAL SUMMARY
Costco - Customer Service Representative
Tempe, AZ • 12/1994 - 03/2006
WORK HISTORY
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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SKILLS
• Customer Service
• Problem-solving abilities
• Active Listening
• Critical Thinking
• Money handling abilities
• Follow-up skills
• Product Knowledge
• Appointment Scheduling
• Quality Control
• Retail store support
• Brand representation
Arizona State University
Tempe, AZ • 08/2008
Non Profit Leadership And
Management : Non Profit
Management
EDUCATION
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