Customer Service Front Desk
Resume:
Anthony Howard
Tallahassee, FL *****
*****************@*****.***
Customer service professional with strong communication skills seeking remote work opportunities. Experienced in providing excellent customer support, updating client and business information, and resolving issues efficiently
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Afni - Remote
November 2023 to Present
Answering incoming customer calls to complete cell phone number porting to new provider. Troubleshoot problems and updating information with phone number changes and service with number porting to new provider
Personal Shopper
Instacart / Uber - Bloomington, IL
October 2020 to Present
Assigned a shopping list that I personally go into various stores and purchase items in list. Also make recommendations for items not found while providing customer service to guest. Delivery items to customer residents or provided addresss.
Package Handler/Sorter
UPS - Bloomington, IL
November 2019 to December 2022
Loading packages into truck in chronological order. Delivery Driver
Pizza Hut - Bloomington, IL
June 2019 to December 2021
Crew member handling cash register and food preparations. Dispatched for deliveries and Customer service agent answering phones and cashing out customers for pick up orders. Assistant Manager/Barista
Gloria Jean's Coffees - Normal, IL
June 2019 to October 2019
In charge or merchandising and training. Handle cash register and and customer service. Running opening and closing paperwork as well as assisting with inventory General Manager
Ramada Limited Inn & Suites - Bloomington, IL
June 2015 to April 2019
Responsible for maintaining guest occupancy and billing records for accounting. Reviewing, booking, and canceling guest reservations. Maintained front desk schedule and assigned duties to coworkers. Handled food/beverage orders and guest/hotel supplies. Addressed customer service complaints. Was also in charge of human resource duties of interviewing, hiring, write-ups, and firing employees. I maintained all paperwork for employee personnel files including payroll and scheduling Head Cook
Panda Express - Normal, IL
July 2011 to November 2016
Responsible for food prep and cooking, handling food orders and assigning tasks to co-workers Assistant General Manager
RAMADA LIMITED HOTEL - Bloomington, IL
May 2013 to March 2014
Responsible for maintaining guest occupancy and billing records. Reviewing, booking, and canceling guest reservations. Maintained front desk schedule and assigned duties to coworkers. In charge of pre- calculating hours for payroll for the general manager. Handled food/beverage orders and guest/hotel supplies. Addressed customer service complaints
Front Desk Supervisor
Country Inn & Suites - Bloomington, IL
April 2010 to March 2011
March 2014 to June 2015
Maintaining guest booking and canceling of reservations. Answering phones and general customer service responsibilities
Front Support Staff
KFC - Bloomington, IL
August 2005 to January 2010
Managed drive-thru register, used intercom system, prepped and prepared guest food for take-out, cleaned food prep areas and general lobby
Receiving Auditor/Packtable Handler
Wildwood Industries - Bloomington, IL
March 2008 to January 2009
Verified mechanical components by part number and country of origin, then entered data into company database. Packaged, assembled, and labeled components for shipping Transfer Agent/ Telemarketing Prospector
Direct Connections International - Bloomington, IL October 2006 to March 2008
Organized information collected from potential prospects for clients and setup appointments for follow- up calls.
Area Supervisor
Blain's Farm & Fleet (Blain Supply, Inc.) - Bloomington, IL August 2001 to June 2004
In charge of merchandising and pricing for several departments. Handled inventory and ordering merchandise. Handled planograms and store resets and merchandising. Processed items into inventory via receiving computer program and also unloading of merchandise truck with pallet jack and forklift. Education
G.E.D. in General
Mclean County Regional Office of Education - Normal, IL September 2005 to September 2005
Skills
• Microsoft Word (10+ years)
• Microsoft Excel (5 years)
• Outlook (2 years)
• Google Docs (2 years)
• Switchboard phone (6 years)
• Answering Phones (10+ years)
• Telemarketing
• Pricing
• Human Resources
• Food Handling
• Payroll
• Interviewing
• Barista Experience
• Coffee Experience
• Delivery Driver Experience
• Packaging
• Microsoft Powerpoint
• Assistant Manager Experience
• Administrative Experience
• English
• Accounting
• Forklift
• Communication skills
• Customer service
• Computer skills
• Organizational skills
• AS400
• Hotel experience
• Microsoft Access
• Accounts payable
• Clerical experience
• Typing
• Telemarketing
• Front desk
Certifications and Licenses
driver's license
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