Front Office Customer Service
Resume:
Amber Gallegos
Boise, ID ****9
************@***.***
Professional Summary
Qualified and Professional Admin who has a proven record of facilitating support services and managing fast paced operations. Areas of expertise include:
Customer Service
Organizational Skills
Medical Sector
Communication
Life Learner
Intuitive problem solver
Microsoft Programs
Professional Experience
Summit Family Health – Front Office 2021 – Present
Greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Scheduling appropriate appointments in person or by telephone.
Obtaining patient information and inputting it correctly into the electronic medical record program.
Obtaining accurate insurance information and running verification.
Collecting and processing payments
Keeping patient appointments on schedule by notifying the provider of the patient’s arrival and
notifying the patient if there is to be any delays.
Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of
1996 (HIPAA).
Maintaining the operations of the clinic by following policies and procedures.
Contribute to team effort by accomplishing other related tasks as needed.
Scanning documents into patient charts
BMS - Front Office 2019 – 2020
Assembled manual for outgoing trucks
Researched OSHA safety measures
Provided Admin Support to all departments
Scanned vendor statements to each appropriate account
Answered multiple line phone system, managed calls by routing them to the proper extensions.
Assisted new applicants who came into the building to apply for positions
Treasure Valley Cardiology – Front Office Coordinator 2001-2017
Scheduled and confirmed appointments
Maintained order and filed charts
Performed insurance verification
Distributed incoming reports
Copied medical information following proper procedures
Delivered bank deposits
Greeted patients and visitors in a courteous and friendly matter
Collected co-pays, deductibles and inquire on previous balances
Screen calls, arranges appointments and referrals
Dealt with Customers Complaints
Education
Borah High School
*References upon request
Contact this candidate