Customer Service Quality Control

SEIDU MOHAMMED

**** ******* ****** *****, ******** Ohio, 43209, Phone: 380-***-****, Email:

*****************@*****.***

PROFESSIONAL SUMMARY

A well presented, self motivated and enthusiastic individual with the desire to achieve excellence and the ability to focus and adapt to change. Possessing a proven ability for problem solving and being productive and effective at any task. Enjoy contributing in all team activities and clearly displaying good communication skills.

HIGHEST LEVEL OF EDUCATION AND CERTIFICATION

Bachelor’s Degree in Public Health and Epidemiology Advanced Certificate in Data Handling

WORK HISTORY

12/2022 - 06/2024 Worthington Industry – Worthington, OH

• Reported safety hazards or incidents immediately.

• Monitored machine performance, identifying and addressing malfunctions promptly to optimize production (Audit).

• Efficiently operated various machinery and equipment involved in the gas cylinder production process, including forming, welding, heat treatment, and testing.

01/2020 - 11/2022 Victoria’s Secret – Columbus, OH

• Ensured proper labeling and storage of products.

• Loaded and unloaded merchandise from trucks or delivery vehicles.

• Picking and packing.

• Provided excellent customer service by handling customer inquiries and resolving issues related to orders.

02/2018 - 12/2019 Alpha Broder Company

• Quality control powder coating, painting, loading and unloading paint into machine.

• Monitored equipment to verify proper paint flow, viscosity and coating quality.

• Countered and stocked different types of merchandise to comply with inventory control.

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08/2016 - 01/2018

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West Rock Company

• Packed and labelled merchandise to prepare for loading and shipment to customers.

• Loaded and unloaded different tool parts from trucks and storage areas.

• Operated hoist, cranes and other material handling equipment to lift heavy work pieces or move loads.

02/2014 - 10/2015 BeKind Enterprise – Ghana

. Recommended possible products to meet customer needs.

. Responded to customer complaints with a positive attitude.

. Referred issues and questions to managers where necessary. SKILLS

• Team player • Skilled multitasker

• Attention to detail • Adept knowledge in the use of Microsoft word, Excel and PowerPoint

LANGUAGES

English

Fluent .k

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