Human Resources Customer Service

Walid Salameh

407-***-**** *****************@*****.*** Orlando, FL

PROFESSIONAL SUMMARY

Experienced and professional restoration professional who has managed all aspects of the restoration process. Walid

found that his passion lied in project management and sales. He has increased revenues for companies through his

high level of customer service, knowledge, and professionalism.

SKILLS

• Bilingual (Arabic & English) • Teamwork • Interpersonal skills

• Emotional intelligence • Active listening • Analyzing Data

• Verbal and non-verbal • Organization • Human Resources

communication

• Attention to detail • Microsoft Office

• Willingness to learn

• Prioritization

EXPERIENCE

Water and Mold Restoration Crew Chief

All American Water Restoration, November 2020 to Present

• Executes work orders in a timely and professional manner

• Maintains strict attention to detail when working at customer’s property

• Performs initial loss inspection, as needed

• inspects, evaluates, and properly documents water, fire, and mold damaged properties.

• Proficient with restoration processes, including structural drying, contents drying, and restoration along with

precise demolition and salvage. Inspect, evaluate, and draw sketch as part of the process of documenting a

restoration project.

• Coordinates the efficient execution of restoration projects while ensuring that all performing work based on

company and industry standards. Establish and maintain a schedule to ensure all services are delivered in a

timely fashion with professionalism and with empathy.

• Reviews necessary paperwork with customer and obtain required signatures on pertinent documentation.

Lead Restoration Technician

Service Master Elite, February 2017 – October 2020

• Experience in Water Extraction and Restoration.

• Fire and Smoke cleaning and Restoration.

• Demolition

• Equipment Setup, monitoring, and breakdown.

• Field Management and supervision of all temporary labor.

• Manage and maintain a clean and organized appearance of the vehicle, equipment, material and consumables

on the job site and warehouse always.

• Complete all necessary paperwork including daily progress report, moisture logs, safety logs, and diagrams.

General Construction Labor

JDF Construction, April 2015 – February 2017

• Framing, flooring, steps, walls, windows, doors, ceilings, drywall, stucco and anything need repair

• Use of tape measure

• Work as a team to complete a job

• Clean up workspace after each job

• Follow safety procedures.

• Experience performing exterior or interior repairs

• Use of hand and power tools

• Experience in contracting or construction required

EDUCATION

High School Diploma

Amman, Jordan

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