Customer Service Sales Floor

RHODA PEED

Greenville, NC 252-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service leader with extensive experience in the retail industry. Recognized for effective communication and interpersonal skills. Seeking to apply my experience and leadership skills in your organization.

SKILLS

Time Management

Receiving and processing shipments

Point of Sale system operation

Microsoft Office Suite

Merchandising

Creative problem solving

Communication

Team Leadership

Attention to detail

De-escalation

EXPERIENCE

Housewares Coordinator March 2023 – May 2024

Marshalls Greenville, NC

Managing all aspects of the Housewares department and acting Manager on Duty and keyholder for the store.

Managed team of 15-20 associates.

Responsible for cash handling and deposits up to $10,000.

Coordinating the stocking and organization of the sales floor.

Resolving complicated or escalated customer issues.

Store Manager October 2016 – February 2023

Five Below Camden, SC

Managed store that consistently met sales and customer experience goals while exceeding expectations in sales floor appearance and floor set change compliance.

Led a high performing team of 15 employees.

Scheduled staff according to payroll budgets and business needs.

Ensured staff maintained the sales floor in accordance with company standards.

Customer Service Supervisor July 2011 – October 2016

Ollies Bargain Market Greenville, NC

Managed Housewares department while providing professional and friendly customer interactions and supported front-end with customer transaction and cash handling.

Opening and closing responsibilities

Received and processed merchandise shipments 3-4 times weekly

Prepared cash drawers and deposits

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