Front Desk Project Manager
Resume:
Diana Ramos
Stockton, CA *****
***************@*****.***
• Bilingual (English-Spanish)
• Hardworking and reliable with strong abilities. Highly organized, proactive and punctual with a team- oriented mentality. Skilled writer, organizer and project manager.
• Detail-oriented and methodical in everything she is asked to complete. Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Jacobo Physical Therapy-Bakersfield, CA
May 2023 to May 2024
• Checking in/out patients.
• Confirm appointments for following day.
• Call potential patients when we receive a referral or authorization and schedule an appointment for them.
• Answer multi line phone.
• Fax appointment letters to PCP once the patient they referred has been scheduled.
• Transfer calls to corresponding departments.
• Follow up with no show patients.
• Translate when needed.
• Input insurance information on patient’s chart/account.
• Collect copayments/ coinsurance/ deductibles and cash payments for office visits.
• Responsible for money box for front desk.
• Provide new patient paperwork and scan into patient’s chart.
• Update patients paperwork when needed.
• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed. Front Desk Receptionist
Pediatric Associates (FL)-Bakersfield, CA
June 2022 to May 2023
• Checking in/out patients.
• Confirm appointments for following day.
• Call potential patients when we receive a referral or authorization and schedule an appointment for them.
• Answer multi line phone.
• Fax appointment letters to PCP once the patient they referred has been scheduled.
• Transfer calls to corresponding departments.
• Follow up with no show patients.
• Translate when needed.
• Input insurance information on patient’s chart/account.
• Collect copayments/ coinsurance/ deductibles and cash payments for office visits.
• Responsible for money box for front desk.
• Provide new patient paperwork and scan into patient’s chart.
• Update patients paperwork when needed.
• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed. Medical Receptionist/Front Desk
Institute of advanced gastroenterology-Bakersfield, CA May 2022 to March 2023
• Checking in/out patients.
• Confirm appointments for following day.
• Call potential patients when we receive a referral or authorization and schedule an appointment for them.
• Answer multi line phone.
• Fax appointment letters to PCP once the patient they referred has been scheduled.
• Transfer calls to corresponding departments.
• Follow up with no show patients.
• Translate when needed.
• Input insurance information on patient’s chart/account.
• Collect copayments/ coinsurance/ deductibles and cash payments for office visits.
• Responsible for money box for front desk.
• Provide new patient paperwork and scan into patient’s chart.
• Update patients paperwork when needed.
• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed. Receptionist/Legal Secretary
Judith Seeds Miller APC-Bakersfield, CA
June 2021 to March 2022
• Greeting clients and visitors and answering visitor inquiries.
• Answering and routing incoming calls on a multi-line telephone system.
• Scheduling and routing clients.
• Take payments
• Maintaining the waiting area, lobby or other public areas.
• Scanning, photocopying, faxing and filing documents
• data entry
• Office work
Marketing Manager Liberty
One Real Estate Group-Bakersfield, CA
February 2021 to March 2022
• Recruit agents for cold calls / train agents for cold calling.
• Post listings on Social Media/ Follow up with Social Media posts.
• Make cold calls to homeowners to see if they are interested in either buying or selling.
• Perform inspections on rental properties the company manages.
• Follow up with potential clients via email, text message and phone calls.
• Schedule presentation for free Current Market Analysis of homes.
• Send potential clients new listings and properties that may be of their interest.
• Schedule Zoom meetings with potential clients.
Attorney's Assistant LAW FIRM-Guadalajara, Jal.
November 2020 to November 2020
• Mitigated project gaps by training staff on legal best practices and protocols.
• Produced well-researched and articulate legal briefs, pleadings and statements.
• Researched cases and attained affidavits to support supervisors and case needs.
• Participated in client interviews, observed the questioning process and took notes to document information. •
Assisted in elements of civil litigation, including initiating and responding to claims, gathering and presenting evidence and client counseling.
• Drafted correspondence and documentation and submitted all materials to appropriate parties.
• Managed staff members to ensure optimal productivity, health, welfare and personal well-being.
• Observed strict privacy laws to prevent information breaches and protect client data.
• Scheduled appointments for attorneys and made adjustments and changes as needed.
• Filed pleadings and required paperwork with court clerk according to strict deadlines.
• Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information. • Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance. • Organized and prepared case exhibits and evidence for trial.
• Coordinated with multiple departments regarding responsive documents and document retention.
• Consulted with clients, witnesses and legal professionals to define and document case details. Bilingual Customer Service
Representative MARKETING LEADS-GUADALAJARA-México, Jal.
• Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
• Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
• Completed special forms and required documentation to help callers obtain needed services and resolve issues. • Documented conversations with customers to track requests, problems and solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Secretary/clerk
High School-Mexico, MO
• Handled confidential information regarding students carefully and with discretion.
• Resolved issues with parents using active listening skills to de-escalate difficult situations.
• Tracked and submitted employee timesheets to the accounting department for payroll processing.
• Informed or directed visitors and parents to appropriate offices.
• Coordinated and located substitute teachers for absent educators.
• Communicated with parents, teachers and members of public with patient demeanor.
• Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
• Supervised staff and strategically delegated work assignments to meet office administrative needs.
• Implemented office efficiency improvements to streamline task delegation.
• Sorted and distributed business correspondence to correct department or staff members, reducing dropped communications and enabling faster responses to key requests.
• Monitored office supply use and stock levels, placing replenishment orders as needed.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Supported office needs including taking messages, scanning documents and routing business correspondence. • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
• Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Education
UEI College - Bakersfield, CA
June 2021 to March 2022
UEI College - Bakersfield, CA
January 2015 to September 2016
Bachelor's Degree in Law
UI Universidad Internacional - Guadalajara, Jal.
December 2014 to December 2014
Skills
• Legal Research
• Market Analysis
• Marketing
• Legal Drafting
• Microsoft Office
• Market Research
• Event Planning
• Analytics
• Salesforce
• Leadership
• Customer service
• CPR
• Medical receptionist (3 years)
• Spanish (10+ years)
• CPT coding
• ICD-10
• 10 key calculator (2 years)
• Medical terminology (3 years)
• Typing
• Medical billing
• Medical collection
• Analysis skills
• Medical coding
• Communication skills
• Bilingual
• Microsoft Excel
• Computer skills
• GPS
• Medical office experience (2 years)
• EMR systems
• Typing
• Customer service
• Cash handling
• Analysis skills
• Cold calling
• Salesforce
• Marketing
• Legal research
• Analytics
• Documentation review
• Supervising experience
• Sales
• Conflict management
• Front desk
• Leadership
• EHR systems
• Vital signs
• Microsoft Office
• Phone etiquette
• Personal assistant experience
• Recruiting
• Interviewing
• Medical administrative support
• Administrative experience
• Organizational skills
• Bilingual
• Cash register
• Windows
• Research
• Retail sales
• Microsoft Excel
• Computer skills
• Writing skills
• Clerical experience
• HIPAA
• Communication skills
• Organizational skills
• Front desk
• Spanish
• Fluent
• English
• Expert
Certifications and Licenses
First Aid Certification
Medical Coding Certification
BLS Certification
Driver's License
CPR Certification
Contact this candidate