Medical Assistant Customer Service

Diana Cendales Bustamante

*** ********** *** ***. *

973-***-**** **************@*****.***

PROFILE

Bilingual Cardiac Sonographer with a proven track record in Echo Lab Standards, diagnostics, and reporting. A detail-oriented team player with robust organizational skills, capable of managing multiple projects simultaneously. Possess a high level of customer service experience. Actively seeking a position in Cardiac Sonography.

SKILLS

Proficient in 2-D, M-mode, Doppler, Color flow with calculations, Echocardiography, Cardiovascular Ultrasound, Stress Test, EKG. Knowledgeable in OSHA, Venipuncture, assisting in minor office procedures. Skilled in Microsoft Office: Word, Excel, and PowerPoint. Familiar with Medical Terminology. EDUCATION

Graduated from Eastwick College's Sonographer Cardiovascular program, Nutley, NJ in January 2024. WORK EXPERIENCE

Heart Center of Oranges, Echo Technician, Orange NJ, February 2024-Present:

• Conduct routine echocardiograms for both in-patient and out-patient settings.

• Gathered pertinent clinical patient information, including cardiac-related physical findings.

• Utilize various imaging techniques and prepared preliminary reports for review and interpretation by a cardiologist in the Study Cast Program.

• Assist in conducting a Nuclear Stress Test and Pulmonary Function Test. Cardiovascular Imaging Solutions, Cardiovascular Sonographer, Mobile, NJ, June 2023 - January 2024:

• Conducted routine echocardiograms for both in-patient and out-patient settings.

• Gathered relevant clinical data about the patient, including physical findings related to the heart.

• Utilized various imaging techniques and prepared initial reports for the cardiologist’s review and interpretation.

MedaSource, Covid 19 Tester, New Jersey- Schools, March 2022 – November 2022:

• Managed test day setup, answered questions regarding the test day logistics and the testing process.

• Helped customers develop a plan to ensure the safety of test-takers and administrators; assisted with swabbing test takers when requested by the customer.

• Assisted the customer site with tracking the identity of students in each Pool using the tracking system.

North Hudson Community Action Corp., Registration Clerk Harrison, NJ, April 2019 - August 2020:

• Served as the primary insurance verification specialist for all services within the Practice.

• Created new patient charts and scanned/uploaded documentation from insurance companies into the system.

• Provided administrative support for clinical services and interfaced with doctors and patients. CERTIFICATIONS

Certified in EKG, CMA (Certified Medical Assistant), HIPAA, Phlebotomy from Eastwick College-Nutley.

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