Customer Service Call Center
Resume:
Ajari Taylor
Garland, TX *****
************@******.***
Authorized to work in the US for any employer
Work Experience
Packer/Shipper
Ashley Furniture Industries-Mesquite, TX
February 2023 to Present
Social Media Customer Service Rep
24-7 Intouch-Mesquite, TX
November 2022 to February 2023
• Performed data entry for customer information, orders and shipments
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers and clients
• Resolved customer information and complaints
• Responded to claim inquiries
• Handled online orders and credit card transactions Customer Service/QAQc
Navient-Texas
July 2021 to November 2021
• Provided assistance to clients
• Answered phone and assisted customers and clients with changes
• Assisted customers in person
• Created customer appointments
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Operated the live chat
• Collected/edit customer and client information
• Resolved issues with accounts or clients
• Processed payments for review
• Collected documents/uploaded needed documents
• Help in understanding account information/giving customers or clients information needed to get account information in order
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Worked in the inbound call center
• Collected and documented orders
• Responded to inquiries and issues
• Processed loans
Customer Service Representative/Call Center
Chewy-Richardson, TX
August 2020 to February 2021
• Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new pet, to finding that perfect chew toy, or even problem-solving when everything doesn’t go as planned. (This will primary be via inbound phone calls, but sometimes requires outbound follow-up, sending an email, or other forms of communication)
• Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
• Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.
• Go above and beyond to “Wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help customer find the right products, set up their accounts, track down orders and sometimes get creative with solutions
• Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal
• Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical.
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Education
High school
Carroll High School - Monroe, LA
August 2015 to May 2018
High school or equivalent
Skills
• Food Prep
• Warehousing
• Loading
• Communication
• Teamwork
• Restaurant Experience (1 year)
• Food Service
• Computer Operation
• Documentation review
• Data entry (2 years)
• Typing
• Customer service
• Customer support
• Customer retention
• Call center
• Live Chat
• Quality Assurance
• Case Management
• Research
• POS
• Help Desk
• Microsoft Outlook
• Presentation Skills
• Computer Networking
• Troubleshooting
• Microsoft SharePoint
• Desktop Support
• Order fulfillment (2 years)
• Google Docs (2 years)
• Sales
• Customer service
• Retail sales
• Live chat
• Cash handling
• POS
• Technical support
• Leadership
• Presentation skills
• Accounts receivable
• Front desk
• Typing
• Desktop support
• Computer networking
• 10 key typing
• Phone etiquette
• Communication skills
• Office experience
Assessments
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer service fit — Proficient
April 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Social media — Proficient
April 2022
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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