Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
With ** years of experience in achieving customer service satisfaction
and customer retention goals, this attentive Customer Service Representative excels at keeping customers happy. An independent and quick-thinking team player, seeking a role with increased responsibility. Aiming to contribute to a high-growth company with ambitious goals, and continue excelling in providing exceptional service to customers.
WORK HISTORY
Cashier, 06/2023 - Current
Family Dollar, Hagerstown, MD
Front Desk Receptionist, 05/2022 - 12/2022
Americas Best Contacts and Eyeglasses, Hagerstown, MD Customer Service Representative, 08/2021 - 12/2021 Ashley Furniture HomeStore, Hagerstown, MD
Clerk Cashier, 05/2021 - 08/2021
Big Lots, Hagerstown, MD
Hagerstown, MD 21740
*************@*****.***
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SKILLS
MARIE SPRAGUE
• Assist customers with their purchases
• Showed customers where certain products could be found
• Balanced a cash drawer, both beginning and ending shifts
• Stock shelves and make sure it's put away properly
• Recover the store
• Pin and security tag clothes, shoes, socks, and underwear.
• Checked in patients, also pulled insurance for patients that had it Assisted in next day patient paperwork for patients that were established
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• Scheduled patients for future appointments.
• Answered phone and assisted clients with their orders
• Assisted customers in person with purchases and their orders Scheduled deliveries for customers once their purchases became available
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Maintained up-to-date knowledge of customer accounts and explained products inventoried stock.
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• Assist customers with their purchases
• Answer customers questions as efficiently as possible
• Answer the phone and get the caller to the correct department
• Cashiering
• Typing
• Microsoft Word
• Pricing
• POS
• English
• Merchandising
• Microsoft Powerpoint
• Microsoft Excel
• Microsoft Outlook
• Microsoft Access
• Shipping & receiving
• Financial planning
• Schedule management
• Typing (10+ years)45wpm
• Warehouse experience (2 years)
• Cleaning
• Organizational skills
• Customer retention
• Retail sales
• Phone etiquette
• Administrative experience
• Sales
• Clerical experience
• Maintenance
• Computer skills
• Cash handling
• Communication skills
• Computer operation
• Customer service
• Front desk
• Guest services
• Microsoft Office
• Dispatching/Customer Service
• Documentation review
• Greenhouse experience
• Assembly
• Work Ethic and Integrity
• Customer Service
• Customer Assistance
• Time management skills
• Patience and Empathy
Customer Service Assistant, 07/2018 - 10/2019
City Answering Service, Chambersburg, PA
Call Center Operator, 02/2018 - 05/2018
Dynamark Security Centers, Hagerstown, MD
Receptionist/Administrative Assistant, 05/2016 - 09/2016 Allegany Optical, Chambersburg, PA
Cashier/Customer Service, 11/2014 - 06/2015
J C Penny store, Hagerstown, MD
EDUCATION
Some college, Computer Information Technology, 09/2005 Bryant & Stratton College - Syracuse, NY
I was going with the Information Technology and taking courses that revolved around that.
GED, 01/1999
Liverpool High School - Liverpool, NY
Straiten shelves and place merchandise back to their respective placements.
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Answer after hours or back up calls that overflow for more than 500 different companies
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Company's include maintenance business', doctors offices, rental offices, etc
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• Also monitored the elderly homes' alarm system as well
• Contacted on-call personnel per the companies instruction.
• Answered an average of 300 calls per day
Addressed customer inquiries, solving problems and providing new product information
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• Scored in top 10% of employees in successful resolution of issues Ensured superior customer experience by addressing customer concerns
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• Demonstrated empathy and resolving problems on the spot.
• Greeted customers and visitors in-person and via telephone calls
• Performed pre-exams on patients for optometrist
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
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• Booked appointments in person and over the phone as well. Assisted customers with purchases and questions in the lingerie department
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• Worked through black Friday 2014
• Was bra certified, legally able to measure women's bra sizes Stocked and kept my department/back rooms clean and clear of clutter
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Emptied dressing rooms by making sure the merchandise was put back in its assigned location.
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ASSESSMENTS
PERSONAL INFORMATION
Attention to detail, Proficient, 04/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
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Administrative assistant/receptionist, Proficient, 01/01/22, Using basic scheduling and organizational skills in an office setting
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Management & leadership skills: Impact & influence, Proficient, 01/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
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Customer service, Proficient, 03/01/22, Identifying and resolving common customer issues
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Retail customer service, Proficient, 05/01/22, Responding to customer situations in a retail setting
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Customer focus & orientation, Proficient, 03/01/22, Responding to customer situations with sensitivity
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Data entry: Attention to detail, Proficient, 03/01/22, Maintaining data integrity by detecting errors
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Work motivation, Proficient, 04/01/22, Level of motivation and discipline applied toward work
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Medical receptionist skills, Proficient, 05/01/22, Managing physician schedules and maintaining accurate patient records
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Work style: Conscientiousness, Proficient, 01/01/23, Tendency to be well-organized, rule-abiding, and hard-working
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Call center customer service, Proficient, 04/01/22, Demonstrating customer service skills in a call center setting
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• Title: Customer Service Representative
• Work Permit: Authorized to work in the US for any employer
Contact this candidate