Customer Service Representative
Resume:
EMPLOYMENT HISTORY
JAN **** - PRESENT
Patient Care Coordinator, Ultimate Care Inc, Brooklyn, NY
FEB 2013 - NOV 2024
Customer Service Representative, CVS Caremark, Rockville, MD SKILLS
Call Center Representative Compassionate and Curteous Microsoft Office Conflict Resolution
Customer Relationship Management Attention to Detail 17430 Virginia Ave Hagerstown Maryland
21740, Hagerstown, 21740
**********@*****.***
JAMIE BRANCH
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer Service Representative with over a decade of experience in both healthcare and retail sectors, excelling in patient records management and customer engagement. Renowned for leveraging digital tools and Microsoft Office to enhance data accuracy and streamline operations, achieving up to 30% efficiency improvement. Demonstrates a keen attention to detail and a commitment to maintaining high standards of customer service and regulatory compliance, significantly boosting customer and patient satisfaction. Manage patient records with precision, maintaining data accuracy and compliance with healthcare regulations. Streamlined operations by 30% through strategic process optimization. Enhanced patient engagement by implementing efficient scheduling systems. Ensured 100% data integrity in patient records management. Introduced digital tools to reduce paperwork, boosting process efficiency. Analyzed workflow processes to identify and eliminate bottlenecks. Provided team with necessary tools and guidance for optimal patient care. Pioneered the adoption of advanced scheduling systems to elevate patient satisfaction. Boosted patient care standards by facilitating advanced training for staff. Developed custom reporting metrics to track patient satisfaction improvements. Fostered a team-oriented environment to enhance patient care delivery. Evaluated patient feedback to refine healthcare services continually. Slashed report turnaround times by 25% through workflow automation. Mentored over 20 staff, enhancing team capabilities and service delivery. Handled customer complaints, achieving a 95% resolution rate - Conflict Resolution, Customer Service - Boosted store reputation
Enhanced customer satisfaction by efficiently resolving issues at CVS Caremark. Managed customer inquiries, maintaining high accuracy in information and service. Assisted team members to uphold service standards, boosting overall team performance. Implemented feedback strategies that improved customer service processes. Developed new approaches to customer interaction that increased engagement. Boosted customer retention by enhancing service protocols at CVS Caremark. Rigorously tracked customer query resolutions, ensuring quality service delivery. Mentored new hires in customer service techniques, improving team efficiency. Analyzed customer interaction data to refine service strategies effectively. Streamlined customer service workflows, enhancing operational efficiency. Introduced digital tools for service tracking, reducing response times. Ensured all customer interactions were logged with 100% accuracy. Problem Identification Organizational Skills
Quality Assurance Customer Retention
Creative Thinking Empathy
Time Management Conflict Management
Adaptability Leadership
Problem Solving Decision Making
EDUCATION
JUN 1990 - SEP 1991
General Education, Watkins Mill High School, Gaithersburg, MD High School Diploma
SEP 1998 - JUN 1999
Associates, Strayer University-Global Region, Online
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