Customer Service Relations

Kizzy Nazaire

321-***-**** • ***********@*****.*** • Orlando, FL 32810

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Summary

Skills • POS Systems

• Cash Register Operation

• Sales expertise

• Staff Mentoring

• Daily Reporting

• Time management skills

• Guest inquiries

• Customer Relations

• Customer service excellence

• Written and verbal communication

Able to communicate Fluently in Haitian

Creole, French, Spanish and English.

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08/2023 - Current

Cashier/Kitchen Helper, Tropical Smoothie Cafe, Orlando, FL 08/2022 - 06/2023

Manager, Delsol/ Cariloha, Nassau Bahamas, New Providence 12/2021 - 08/2022

Sales and Marketing Representative, Blue Lagoon, Nassau Bahamas, New Providence

03/2016 - 03/2020

Supervisor, Delsol/ Cariloha, Nassau Bahamas, New Providence 07/2014 - 02/2016

Church Volunteer, The Church Of Jesus Christ Of Latter-day Saints, Salt Lake City, UT

08/2012 - 07/2014

Experience

• Monitored staff performance and addressed issues. Enforced customer service standards and resolved customer problems to uphold quality service. positions to maintain coverage of roles.

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• Exercised good judgment and decision-making in escalating concerns and resolving issues.

• Responded promptly to customer inquiries regarding products or services.

• Generated leads through cold-calling, networking events, and digital campaigns.

• Developed and implemented marketing strategies to drive sales growth.

• Gathered customer feedback on product performance and service quality.

• Provided guidance and direction to subordinates regarding job duties and responsibilities.

• Directed and supervised team of 15 employees in daily operations.

• Resolved customer complaints in a timely manner while ensuring customer satisfaction. Sales Representative, Cariloha, Nassau Bahamas, New Providence Answered inquiries from prospective customers regarding features of products and services offered.

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Developed and maintained relationships with existing clients to ensure customer satisfaction.

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06/2011

High School Diploma

Freedom Baptist Academy, Nassau Bahamas, New Providence Some College (No Degree), Hospitality Administration And Management Brigham Young University - Idaho, Rexburg, ID

Education And

Training

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