Office Manager Baton Rouge
Resume:
Nicole Aurand
***** ******* ****, ***** *****,
*0817
*******@*******.***
Experienced Office Manager and Affiliate Director with 21 years of expertise in optimizing office operations, enhancing team productivity, and driving revenue growth. Proficient in vendor management, budget development, and marketing projects, demonstrating a keen ability to streamline processes and ensure compliance. Committed to fostering a collaborative environment and achieving organizational goals through strategic planning and innovative solutions.
Employment history
Mar 2024 - Present
Dental Assistant
Dr James Pope at Baton Rouge
2017 - 2024
Office Manager / Affliate Director
Hometown Productions at Baton Rouge
Assist in dental procedures, ensuring patient comfort and efficient workflow, enhancing patient satisfaction. Prepare and sterilize instruments, maintaining a clean and safe environment, reducing infection risks. Manage patient records, ensuring accuracy and confidentiality, improving data management efficiency. Educate patients on oral hygiene, promoting better dental health and preventive care. Coordinate with dental team, facilitating smooth operations and timely patient care. Managed office operations, improving efficiency and reducing costs, set up vendor management systems and ensured all were in compliance and on the same page when it came down to production day . Set up all new contract videographers in the payroll and hr system since they were contracted out which in turn enhanced team productivity. Directed affiliate programs, increasing partnerships while leading to measurable revenue growth. Implemented organizational systems, ensuring compliance and streamlining administrative processes. Resolved operational issues, leading to a smoother workflow and increased customer retention. Developed and maintained budgets, achieving financial targets and optimizing resource allocation. Handled all accounts payable /receivables and daily bank runs as well as collections Assisted the CEO in marketing and advertising sales projects to gain new clients while assisting on news media projects for nationwide broadcast both on radio as well as news stations . 2003 - 2011
Regional Area Manager
A.C Lewis Management at Baton Rouge and Surrounding Areas Skills
CAM and SPM certified through Grace Hill. Eagle Soft/Dentrix/Open Dental / Practise Works Dental software Yardi, MAS, OneSite, Tenant Pro, AMSI experience in property management
Financial Suite, Quickbooks, Microsoft Office / Excel experienced team player and conflict solver, accounts payable /recievables, collections, marketing and sales, budgets and project management, executive management administrative assistance, contract management. News media and broadcasting.
Education
2023 - 2023
Degree in Dental assisting
AdAA at Baton Rouge
Received my degree in Dental assisting
X-ray tech
BLS/first aid /cpr
1999 - 2001
Nursing Assistant / Medical Assistant
Kings career College at Baton Rouge
Was originally attending for my Practical Nursing License and I was able to obtain my CNA certification as well as my hours for a medical assistant but the school unfortunately closed down but I was able to obtain the knowledge. And have had the experience over the years. Hobbies
National Ambassador for ANEDA
Owner and creator of the “ Evolving Door Project “ Oversaw regional operations, achieving increase in revenue through strategic planning and team leadership. Implemented cost-saving measures and vendor set up and contracts therefore reducing operational expenses while maintaining service quality.
Developed and executed marketing strategies, both B2B as well as on numerous internet platforms. Managed a team of 50 employees min which consisted of 10 plus properties in my territory, handled employee conflict, was responsive for the growth or demotion based on merit and work ethics based on our company standards. Resolved complex client issues my managers needed guidances with enhancing customer satisfaction and a continuous occupancy rate of over 98%. Did whatever it took to keep delinquency as low as possible and occupancy as high, including resident get togethers, always had an open door policy and continued resident retention at a number one priority! Expert
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