Customer Service Patient Care
Resume:
Meredith Wilson
Residing in Colorado Springs
Colorado Springs, CO
**************@*****.***
• Knowledgeable of healthcare billing process
• Knowledgeable and experienced in EMR & Epic for Healthcare
• Knowledgeable and experienced in Healthcare Insurance verification.
• Knowledgeable and experienced in End of Day for healthcare Authorized to work in the US for any employer
Work Experience
Patient Access Specialist I
Diversus Health-Colorado Springs, CO
July 2024 to Present
• Greets all visitors while making them feel welcome, whether in person or telephonically, and notifies staff of client arrival and directs visitors to appropriate location
• Is responsible for navigating the treatment/services needs of the caller or patient and assists with: setting appointments, rescheduling and or referring them to internal or external resources and professionals; completing enrollment as needed for clients to receive services.
• Seeks and maintains efficiencies for Diversus Healths patients access processes
• Develops and maintains strong internal/ external working relationships and communication.
• Attends and completes all required job-specific trainings and meetings as designated.
• Maintain a positive work environment.
Front Desk Associate
Fairfield Inn & Suites/Residence Inn Marriott-Colorado Springs, CO December 2023 to June 2024
• Count drawer at start of shift.
• Make necessary deposit drops when necessary.
• Order shipment for The Market
• Stock The Market
• Scan items into FOSEE for pricing.
• Book new reservations by phone or walk in based on availability.
• Greets guests as they come in the front door.
• Gather guests' information ID & Credit Card and check them in
• Inform the guest what floor is available for their room type.
• Inform the guest of Complimentary Breakfast times and Parking fees.
• Retrieve extra towels and other condiments for guests upon request.
• Stay in constant communication with housekeeping. Front Desk Associate
Hilton Garden Inn Hotel-Aimbridge Hospitality-Albuquerque, NM October 2023 to December 2023
• Employee of the Month October 2023
• Night Auditor(as needed)
• Count drawer balance at beginning of shift
• Balance end of shift drawer and drop the balance in safe
• Knowledgeable of PEP & OnQ
• Answered phones
• Greet guests
• Checking Guests In & Out
• Assigning RM per guest request or availability.
• Cancelling reservation
• Email folio
• Assist guests & employees for Pavilion Pantry
• Assist with Hilton Honors enrollment
• Create Key Card from guests after proper ID verification.
• Add Hilton honors Points or $10 credit per person at check in to reservation
• Communicate consistently with housekeeping
Patient Service Representative
Meridian Orthopedics & Spine-Medix Temp Services-Parker, CO July 2023 to September 2023
• Check in patients. Greeting patients in a professional and courteous manner to ensure excellent patient care and satisfaction. This includes face to face and/or via telephone.
• Check out patients. Scheduling patient appointments (to include follow-up visits), Post-Op & Pre-Op appointments.
• Verifying and obtaining all information from the patient regarding demographic, insurance and any financial obligations at the time of the visit such as copay or self pay.
• Scan documentation to support demographic, insurance and financial information is filed in the patient’s medical records.
• Answer phones
• System-Epic
• Close End of Day basket(Funds that were taken that day). Medical Front Office Assistant
Oncology Consultants/Houston Precision Cancer Center-Katy, TX April 2022 to July 2023
• Answer phone calls & transfer when needed
• Go over financials with patient when needed
• Collect copays
• Collect pharmacy balance for patient medication and contact OC pharmacist when needed for counseling
• Check emails daily
• Scan patient documents into ARIA
• Update patient demographics when needed
• Daily tasks such as: schedule follow ups, make sure consult notes &follow up notes are completed and approved by physicians
• Create task for no show or cancelled follow up appointment
• Consult with physicians as needed
• Create certificates for patients whom are completing radiation treatment.
• Close safe at the end of the night
• Clean lobby at the end of the night
• Communicate with covering physicians as needed
• Send HR physicians calendar every Friday
• Confirm and screen Follow up appointments
• Prepare end of day deposits daily
• Prepare charts for prior day appointments
• Verify coverage of benefits
• Communicate with verification team for any discrepancies with health care benefits
• Update reports for Follow Ups
• Systems used daily are:ARIA, ONCOR EMR, CINTRIXTY, EXEL, INSTADMED, SHAREPOINT, MICROSOFT OFF., CLEARWAVE & TEXT MESSAGING SERVICE.
• Help patients navigate through the ClearWave Kiosk
• Face to face interaction with patients daily.
Medical Office Specialist(contract)
TCA (Texas Cardiac Arrythmia)-Round Rock, TX
September 2021 to February 2022
• Greet patients
• Check patients in & out
• Take co pays
• Register health insurance
• Verify demographics
• Give patients instructions for blood work, calcium scoring, Stress tests, NUC test
• Inform patients whom will contact them for a procedure such as an ablation or watchmen.
• Send messages in regards to patient through Epic
• Receive and send orders or faxes through Leading Reach
• Schedule patients annual, 3 month, 6 month, 9 month follow up
• Schedule referrals
• Schedule immediate hospital follow up
• Schedule for three EP’s(Electrophysiologists) & a Cardiologist
• Answer calls & return voicemails from patients
• Daily cash balancing
• Administrative duties
• Face to face interaction with patients daily.
Patient Registar {contract}
Austin Endoscopy Center-Austin, TX
June 2021 to September 2021
• Patient Registration
• Greet patients
• Take co pays for procedure
• Verify demographics
• Navigate EMR
• Check patients in for procedure
• Verify with patient the type of procedure being preformed,ie..colonoscopy or endoscopy.
• Scanned in charts
• Sending messages about medication, patients records, change of patients pharmacy, and other patient concerns, changes, or questions through EPIC
Customer Care Representative
Experian-Austin, TX
August 2020 to June 2021
• Answer incoming calls from customers needing in regards to data breaches.
• Enrolling members whom have received a letter in regards to a data breach of a facility.
• Inform customers of how to go about disputes activity that has occurred on their credit.
• Crossed trained for a contract with American Express members for Credit Secure.
• Answer calls for American Express/Credit Secure members
• Help Credit Secure non members enroll online
• Cancel memberships
• Remove and apply American Express card numbers
• Help members through the Credit Secure account on the portal
• Help members with Fraud Assistance, by creating fraud tickets for the Fraud Assistance team
• Create tickets for every incoming call taken.
Customer Service Representative
Trellis/Waypoint Resource Group-Round Rock, TX
January 2020 to August 2020
• Receive incoming calls from consumers regarding their account in collections.
• Make outbound calls to consumers regarding their account in collections.
• Set up payment plans within the consumer's budget.
• Take consumers credit card, debit card, or check to pay the balance on the account or the down payment of a payment plan.
• Set up a settlement without the client guidelines for the consumer.
• Report fraud and give the consumer instructions of how to report fraud.
• Set up a dispute for the consumer regarding the owed amount on the account from the client.
• Abide by All State and Federal law within each of the 50 states that are contacted. Field Assistant
Cutter's Mechanical-Columbus, MS
October 2018 to November 2019
Paint walls, floors, ceiling
• Sand walls, floors, ceiling to prepare for painting
• Shoveled rock concrete gravel from a 20ft trailer
• Assisted with building HVAC workshop using power tools and manual hand tools
• Pulled up old carpet, scraped up carpet glue with manual hand scraper
• Assisted installing faux hardwood flooring.
• cleaned up work area
• Face to face interaction with customers daily.
Clinic Floater/Scheduler
Austin Gastroenterology-Round Rock, TX
February 2018 to August 2018
• Scheduler of Office visits with demographics and verification of health Ins. Scheduler of procedures for six different locations for 10 Specialist & their PA or NP.
• Administrative duties
• Check in Patients at front desk, scan in ID & health insurance cards. Take co-pays if needed for the visit.
• Check Out Patients print out with a Patient Summary sheet of their office visit. Sit the patient with a scheduler to schedule procedures such as EGD, Colonoscopy, Hygiene Colonoscopy(HCP/Colon), Fibrosis, etc. Fax a Diagnostic Order to ARA Diagnostic Imaging and Austin Gastro Pre Certification team for tests such as CT Scan w/o Contrast, Ultrasound guided paracentesis, Ultrasound, Bone Density, MRI, Barium Swallow, Upper GI, etc.
• Float between six different locations where help is needed.
• Close and balance end of the day monies.
• Process incoming mail and send out outgoing mail.
• Face to face interaction with patients daily.
Patient Registration Representative
Austin Regional Clinic-Austin, TX
November 2016 to August 2017
Answers patient registration phone calls
• Obtains all insurance and demographic information from patients necessary to set up accounts.
• Manage and maintain two locations Reports
• Verify and term health insurance if no longer active.
• Manage and maintain PT registration portal
• Runs registration reports and follows up on incomplete or missing account information as indicated to complete the registration process.
• Manage and maintain Self Pay portal
• Administrative duties
• Research member account transactions for eligibility inconsistencies. Maintains complete, accessible, dated files and resource materials.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Call Center Representative
Baylor Scott and White-Round Rock, TX
July 2014 to February 2016
• Scheduling patients with their primary care physician or specialist
• Send Encounters physicians
• Accurately and promptly schedules, rescheduled and cancels provider appointments as to maximize resource utilization of providers for optimum efficiency.
• Responsible for de-escalating phone calls that enter the queue.
• Routes calls as appropriate within customer service guidelines.
• Promptly schedules consults, referral, and ancillary services as ordered.
• Accurately registers patients' demographic information, emergency contacts, and patient/guarantor relationships.
• Verify and update patient/guarantor demographic information and insurance.
• Link lab appointments
• Epic
Provider Line and EDI(Electronic Data Interchange) Agent(Call Center) TMHP-Austin, TX
April 2013 to December 2013
• Answered calls from Doctors regarding the denial of their Medicaid claims.
• Checking client eligibility of their Medicaid & Medicare coverage.
• Answered calls from clients regarding the termination of Medicaid coverage..
• Informed Doctors the reason for their Medicaid claims rejecting and giving limited resolution. Claims Specialist/Complaints & Grievances Resolution (Call Center) DentaQuest-Austin, TX
March 2012 to April 2013
Answered calls from dentist and Medicaid members about a child's eligibility of dental coverage.
• Giving the dentist the resolution to an appeal of a denied claim that was submitted to Texas Health &Human Services Commission.
• Taking calls from Dentist and members about when a claim will pay. Education
High school diploma
Skills
• EDI
• EMR Systems
• HIPAA
• Insurance Verification
• Medical Scheduling
• Cold Calling
• Medical office experience
• Medicare
• Hand tools
• Power tools
• OSHA
• Epic
• Medical Terminology
• Patient Care
• Medical Records
• Customer service
• Typing
• Data entry
• Phone etiquette
• In-person interaction (4 years)
• Clerical Experience
• Administrative (2 years)
• Understanding and knowledge of POA (3 years)
• Knowledge of Medicaid (3 years)
• Knowledge of Tricare and Tricare for Life (4 years)
• Front desk
• Microsoft Excel
• Medical collection
• Computer skills
• Microsoft Office
• Communication skills
• Guest relations
Certifications and Licenses
Driver's License
June 2023 to February 2032
Contact this candidate