Data Entry Customer Service

HP

HERNAN PENA

***********@*******.*** 321-***-**** Kissimmee, FL 34747

Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Friendly and Efficient customer service devoted to maximizing client satisfaction with exceptional service and support. knowledgeable about aviation standards and service information to provide effective issue resolution. Data entry

Billing

Expense reporting

Customer relations

Issue and conflict resolution

Celebration Aesthetic Center Orlando, FL

Office Manager

10/2019 - Current

Managed office inventory and placed new supply orders. Coordinated office activities and operations to secure efficiency and compliance with company policies.

Elevated customer satisfaction ratings by resolving client and case issues effectively.

Reduced financial discrepancies by accurately managing accounting documentation.

Conducted staff performance evaluations to monitor progress and individual skills.

Economy Rent-A-Car Orlando, FL

Customer Care Agent

01/2021 - 04/2022

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Audited customer account information to identify issues and develop solutions.

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products. Coordinated with various company teams to offer and implement successful solutions to customer problems.

Sutherland Global Service Barranquilla,

Atlantico

Customer Service Representative

01/2019 - 10/2019

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented customer correspondence in CRM to track requests, problems and solutions.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Made outbound calls to obtain account information. Answered incoming telephone calls to provide store, products and services information.

Summary

Skills

Experience

Teleperformance Bogota, Colombia

Customer Service Representative

09/2017 - 10/2018

Documented customer correspondence in CRM to track requests, problems and solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Upheld privacy and security requirements for customer information. Answered customer questions and addressed concerns resulting in reduction in customer complaints.

Set up and activated customer accounts.

Answered inbound calls, chats and emails to facilitate customer service. Flying Time Rosario, Argentina

Private Pilot License in Aviation And Airway Science 12/2015

Jerusalem School Barranquilla, Colombia

High School Diploma

12/2013

English

Professional

Spanish

Native/ Bilingual

Portuguese

Limited

Aviation

Travel

Gastronomy

Soccer

Dance

Education and Training

Languages

Hobbies

Contact this candidate