Customer Service Auto Claims
Resume:
Kevin Pitts
Skilled Auto Adjuster
Salem, MO ****0
**********@*****.***
SENIOR AUTO DAMAGE APPRAISER
Willing to relocate to: Remote
Authorized to work in the US for any employer
Work Experience
Senior Auto Damage Appraiser
Risk Theory, LLC-Dallas, TX
September 2022 to Present
• Review and analyze suspicious and potentially fraudulent auto claims.
• Evaluate auto claims and decide whether insurer should pay claim.
• Examine photographs and any other documents relating to claims to determine liability.
• Negotiate with claimants and insureds to settle claims.
• Issued payouts to claimants and insureds.
• Deliver exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Collect and document images to support claims.
• Investigate, assess and prepare auto, rv, motorcycle or commercial damage estimates.
• Determine most cost effective parts replacement per insurance guidelines. Effective LKQ, aftermarket or remanufactured parts.
• Lead Auto Appraisal Teams on Catastrophe assignments. Virtual Auto Adjuster
Allstate Insurance-Azle, TX
April 2021 to October 2022
• Review and analyze suspicious and potentially fraudulent auto claims.
• Evaluate auto claims and decide whether insurer should pay claim.
• Examine photographs and any other documents relating to claims to determine liability.
• Negotiate with claimants and insureds to settle claims.
• Issued payouts to claimants and insureds.
• Deliver exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Collect and document images to support claims.
• Investigate, assess and prepare auto, rv, motorcycle or commercial damage estimates.
• Determine most cost effective parts replacement per insurance guidelines. Effective LKQ, aftermarket or remanufactured parts.
Production Manager
Carstar Roger Williams Collision Center-Weatherford, TX July 2019 to March 2021
• Verified documentation of all vehicle's in process - implementation of hard-stop quality control program.
• Directed and supervised 20 employee's in a body shop environment, managing individual productivity and performance. •
• Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations. •
• Maintained employee morale and increased production through employee appreciation and daily production Meetings. •
• Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation. •
• Supervised and managed day-to-day operations and tasks, including body-work, paint-work, mechanical-work and parts. •
• Supported customer service and satisfaction objectives by resolving escalated issues and promoting additional sales. •
• Addressed personnel issues and scheduling conflicts promptly.
• Drove daily production activities with effective communication and leadership. •
• Implemented New Process improvements and assisted in CarStar
• Franchise transition to achieve optimal performance. Auto Collision Estimator
Roger Williams Collision Center-Weatherford, TX
August 2015 to July 2019
WORK HISTORY
• Completed estimates on automobiles, light trucks, custom cars, vans and many other vehicle types.
• Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
• Inspected vehicles to evaluate necessary repairs and determine extent of damage.
• Documented damage with photographs and detailed written descriptions.
• Used CCC One and CCC Mobile to document vehicle damages.
• Helped customers obtain alternate transportation via rental car Auto Claims Adjuster
E.A. Renfroe & Company Inc-Birmingham, AL
April 2012 to July 2015
• Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Determined salvage value on total-loss vehicle.
• Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
• Estimated vehicle damages and submitted photographs and in-depth reports to claims department for effective processing.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Issued payouts to claimants.
• Negotiated with claimants to settle claims.
• Assisted State Farm Insurance with a 2yr assignment in the Alabama/Mississippi markets when area shops collaboratively dropped their DRP programs. Worked as a direct liason with insurance carrier and collision facilities to ensure policy holder satisfaction. Auto Catastrophe Adjuster
Worley Catastrophe Response, LLC-Hammond, LA
November 2009 to April 2012
services.
Used critical thinking to break down problems, evaluate solutions and make decisions. • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. • Examined claims forms and other records to determine insurance coverage. • Conducted thorough property investigations to identify and classify damages for customer claims. • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims. • Investigated vehicle damages, completed detailed estimates and documented claim files for Catastrophe related claims. •
Vehicle total loss evaluation •
Auto Independent Adjuster Live Broadcast
Worley Catastrophe Response, LLC
2011 to 2011
Audatex Canada
2011 to 2011
Certification - 02909: Audatex
CCC Pathways
Partner and Company Guidelines
Collision Estiamting
2011 to 2011
2011
Certification: CCC Information Services
Audatex EDUCATION
Inspected new parts and areas of repair to verify correctness and quality. • Excellent communication with customers through all phases of the collision repair process. • Assisted in developing a proper repair plan for each vehicle. • Ensured proper repair procedures in accordance with insurance partner and company guidelines. • Effective collaboration with production team during daily production meetings. • State Farm Insurance
2009 to 2009
Certification: Catastrophe Response
Auto Damage Estiamting
E-Claim Manager
Mitchell International
2009 to 2009
Writing Estimates
Texas P&C
2009 to 2009
License: Property And Casualty Insurance
Education
Computer Networking
Remington College - Dallas, TX
2001
Diploma
Kemp High School - Kemp, TX
1988
Skills
• Production Optimization
• Team Leadership
• Production planning
• Continuous improvements
• Safety and compliance
• Data-driven
• Staff Management
• Training skills
• Materials management
• Quality assurance
• Customer support
• ICAR Platinum
• Exceptional knowledge of Auto-body estimates
• Operational knowledge of Multiple software packages
• Ability to manage multiple projects and organize work
• Auto Estimating
• Computer Networking
• Lean
• Lean Manufacturing
• Production Management
• 5S
• Negotiation
• Leadership
• Conflict management
• Lean
• Negotiation
• Materials management
• Quality assurance
• Quality control
• Customer service
• Interviewing
• Training & development
• 5S
• Production planning
• Sales
• Auto service management
• Computer networking
• Dealership experience
• Automotive repair
• Vehicle maintenance
Certifications and Licenses
: Catastrophe Response Autosource Liberty Mutual TLC Shops Audatex Canada 2011 Certification
02909: Audatex CCC Pathways Collision Estiamting
2011 : CCC Information Services Audatex : Catastrophe Response Auto Damage Estiamting State Farm Insurance
2009 : Damage Estimates Mitchell Ultramate Premier Suite Mitchell International
2009 : E-Claim Manager Writing Estimates Mitchell International 2009 Mitchell Ultramate 6.5 & 6.7: Collision Texas P&C 159****-**** : Property And Casualty Insurance
I-CAR Platinum
2021 to Present
New York- License
March 2023 to December 2024
Contact this candidate