Customer Service Mail Clerk

SKILLS

EXPERIENCE

Felicia Reed

901-***-**** *************@*****.*** Memphis, TN 38122

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to di ferent processes and drive company objectives. Resourceful and results-driven with a passion for growth and e ciency to meet company needs and increase service value.

• Customer Service • Problem-solving skills

• Team Collaboration • Time Management

• Organizational Skills • Adaptability

• Excellent Communication • E fective Communication MAIL CLERK

United States Postal Services

Memphis, TN

October 2021 - Present

• Operated automated mailing systems to label, sort, bundle, weigh and dispatch items.

• Created labels using software programs like Microsoft Word or Excel as required by clients. Placed incoming or outgoing letters or packages into sacks or bins based on destination or type, and placed identifying tags on sacks or bins.

•

• Sorted and routed incoming mail, and collected outgoing mail, using carts as necessary.

• Veri ed that items were addressed correctly, marked with proper postage and in suitable condition for processing.

• Cleared jams in sortation equipment.

ENVIRONMENTAL SERVICES HOUSEKEEPER

St. Jude

Memphis, TN

February 2018 - September 2021

• Cleaned and sanitized restrooms, lobbies, hallways, breakrooms, and other public areas.

• Demonstrated proper knowledge and utilization of cleaning supplies, chemicals, and equipment.

• Followed proper procedures for disposing of trash according to local laws and regulations.

• Followed safety protocols for handling hazardous materials such as biohazardous waste.

• Successfully completed daily, weekly and monthly cleaning assignments as scheduled by supervisor.

• Swept and mopped oors and vacuumed carpets.

• Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations.

• Disinfected all areas of the facility using approved chemicals according to safety protocols. FRONT DESK AGENT

Sleep Inn

Memphis, TN

August 2013 - September 2017

• Handled cash, credit and debit card transactions accurately. EDUCATION

REFERENCES

• Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.

• Greeted customers upon arrival and provided assistance with check-in.

• Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.

• Performed various administrative duties such as ling documents, updating databases.

• Responded e fectively to guest inquiries regarding hotel services, amenities, directions, local attractions.

• Prepared for basic food service, such as setting up continental breakfast and co fee and tea supplies. HIGH SCHOOL DIPLOMA

Treadwell High School, Memphis

May 1996

References available upon request

Contact this candidate