Team Lead Customer Service

ALLYSON BAUER

*** ******** **** **. ********, PA 18944 267-***-****

****.********@*****.*** www.linkedin.com/in/allyson-ford-08b94b118

Team Lead with over 5 years of experience managing a team of 10 or more coworkers and leading them in an efficient workplace environment. Hard-working and committed to delivering outstanding motivation in employees and instilling a constructive work culture.

1/2021 – PRESENT

TEAM LEAD, APPLESBEES GRILL & BAR

Responsible for guiding and monitoring employees during restaurant hours. Motivates coworkers and encourages positive communication during working hours. Provides direction to employees to achieve an effective work environment. Lead team meetings to review new information and set expectations for shifts. Review employee schedules and manage time off requests. Communicates with the community and solves guest issues leading to a positive outcome. Manage inventory lists and handle cash for bank deposits.

6/2018 – 8/2018

HR INTERN, NORTHEAST BUILDING PRODUCTS

Assisted HR team with tasks. Answered telephone, updated, and organized filing system used throughout the office. Assisted with the interview and orientation process of potential and new employees. Entered data into online systems.

8/2015 – 12/2015

STUDENT CENTER CLERK, UNIVERSITY OF SOUTH ALABAMA

Maintained Excel spreadsheets and database information. Warmly welcomed students and staff in person and on the phone. Enhanced overall student experience by providing support and direction to appropriate resources around the campus. Utilized effective filing and organizational systems.

MAY 2020

BACHELOR OF SCIENCE BUSINESS ADMINISTRAION, Pennsylvania State University at Abington

3.67 GPA

•Excellent computer and typing skills as well as experience with Microsoft Office

•Passionate about building effective relationships and providing exceptional customer service

•Expert multitasker with fantastic organizational and problem-solving skills

•Self-motivated entrepreneur with a problem-solving mindset and strong attention to detail

•Advanced written and verbal communication skills

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