Customer Service Representative
Resume:
EMPLOYMENT HISTORY
Direct Support Professional, Benchmark Human Services, Bloomingdale, Ga. OCT 2021 - MAR 2022
Client Support Worker, DBHDD, Savannah, Ga.
OCT 2019 - OCT 2021
Mental Health Technician, Coastal Harbor Treatment Center SEP 2017 - SEP 2019
Direct Support Professional, SotoALG, Savannah, Ga. JAN 2014 - AUG 2017
Customer Service Representative, OnBrand24, Savannah, Ga. EDUCATION
AUG 2018
GED, Savannah Technical College, Savannah, Ga
SKILLS
Client Support Direct Support
Mental Health Crisis Intervention
customer service sales
115 Live Oak St, Pooler, 31322
**************@*****.***
JASON BATTLE
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer Service Representative with 10 years of experience in direct support, crisis intervention, and client support. Demonstrates strong skills in customer service and sales, enhancing client satisfaction and well-being. Committed to fostering a supportive environment and ensuring comprehensive care through effective collaboration. Supervised and supported adults with developmental disabilities, ensuring individualized care plans. Instructed and assisted clients in daily living skills, promoting independence and self-sufficiency. Monitored client progress and adjusted support plans, resulting in measurable improvements in client outcomes. Measured patient vitals, ensuring precise health monitoring, enhancing overall patient care Provided continuous supervision, significantly improving patient safety and well-being Effectively intervened in crises, reducing incidents through skilled de-escalation techniques Monitored and recorded clients' progress, maintaining accurate documentation to support effective care planning and regulatory compliance.
Conducted detailed assessments, ensuring accurate data collection to optimize individualized client support strategies. Maintained meticulous client records, ensuring compliance with regulatory standards and facilitating seamless audits. Assisted clients with daily tasks, improving their independence and quality of life. Collaborated with healthcare professionals to ensure comprehensive care and support. Monitored and documented client progress, providing analytical insights for better care strategies. Handled customer inquiries, resolving issues promptly, enhancing customer satisfaction by 35%. Trained new hires, improving team efficiency and reducing onboarding time by 20% Managed high call volumes, maintaining an average response time of under 2 minutes. Collaborated with team members to achieve monthly targets, consistently exceeding goals.
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