Clinical Services Representative

Emma Montgomery

PO Box **** 478-***-**** Cell Phone

Warner Robins, GA 31095 ************@*******.***

Multitasking ● Problem Solving ● Organization Skills

Customer service has always been highly valued within my work, while meeting the customers’ needs and keeping a positive attitude. I am a determined self-starter with ability to organize and meet facility goals. I have worked in many different environments, coordinating workflow timelines. I have been awarded for my proven leadership in guiding large groups of people and for my outstanding work performance. I have exceptional communication and technical writing skills.

COMPETENCIES

Microsoft Professional*Time Management*Organization Management*Project Development*Public Speaker* Strategic Planning*Quality and Improvement*Research and Development*Leadership and Team Builder*Case Management*Medical Office*Medical Terminology* Management*Management and Improvement*Policy and Procedures*Training*Teaching*eClinical*HIPPA Regulations*Health Information Management (HIM)*Release of Information (ROI)*Indexing*Electronic Medical Records*Medical Records Scanning*Acute Care*Protected Health Information*Office Equipment*

*Human Resource*Coaching*Communication*Policy Recommendation*Operation Management*Encompass*Epic*Medical Billing and Coding*

PROFESSIONAL EXPERIENCE

2/2022 to 6/2023 Atrium Health Navicent – 40 hours Phlebotomist performed venipuncture, capillary finger stick or heel stick for inpatients using expertise to determine the best possible site to collect highest quality sample while causing the least discomfort to the patient. Routes all blood samples to appropriate area to be tested.

8/2021 to 2/2022 Pruitt Healthcare – 36 hours Reception/Administrative Assistant the duties and responsibilities included performing day-to-day administrative secretarial and reception functions of the facility in accordance with company policies and procedures. Also, communicates effectively with staff and other professional staff, consultants and residents in interdisciplinary care setting and to government agency.

10/2015 to 7/2016 Courageous Home Care Macon, GA – 40 hours Human Resource-Audit caregiver charts, organize credential documents within the charts, print caregiver credential tracking reports every 30, 60 and 90 days, track credentials and enter expirations dates into homecare software systems Alora and HomeTracks; (annual evaluation for caregivers, continuing education (annually), TB Skin Test and/or TB X-Ray, basic first aid and CPR), email, call and mail out notices to caregivers to renew credentials before the expiration date, email or mail Certified Nursing Assistant (CNA) license renewal application to caregivers, completed national back ground checks on potential caregivers, process annual raise request, screen and receive telephone calls in a courteous and timely manner to determine nature of call, provide desired information using privacy rules established at the agency.

9/2010 to 02/2015 Mercer University Macon, GA – 20 hours Standardized Patient in the School of Medicine-memorizing a patient scenario, role play as patient using a script in a medical office setting for medical students, participate in feedback session.

1/2011 to 10/2011 First Choice Primary Care Macon, GA – 40 hours Medical Office Specialist: Graduate Intern Wellcare telephone calls to schedule appointments for pediatric health visits and immunizations, check out patients, collect, scan and enter new or updated insurance information into eClinical software, telephone calls to check insurance verification, cash collections, data entry of consults and future appointments, medical records scanning, mailing out appointment reminder cards and other health information, answer 10 incoming telephone lines, determine nature of calls or requests and direct calls to nursing, take messages and enter into eClinical, enter new patient demographic information into eClinical software, community health fairs, community outreach, and new patient recruitment, other duties and task as assigned to ensure efficient daily operations.

10/2009 to 4/2010 Primary Pediatrics of Macon Macon, GA – 40 hours Medical Records Clerk\Medical Receptionist: Process request of information (ROI) from agencies’ requiring documentation of patients’ medical history, assess processing fees for photocopying and mailing medical records, photocopy medical records, mail medical records to requesting individuals or agencies, file and scan documents into medical record, eClinical software and medical record storage, answer 20 incoming telephone lines, screen and receive telephone calls in a timely and courteous manner, determine request and take messages or provide necessary information using privacy rules established through HIPAA, enter data on new patient demographics into eClinical software, schedule appointments in eClinical scheduling software in an accurate and timely manner, check in and check out patients, enter and/or scanned new or updated insurance information into eClinical software, telephone calls to check insurance verification, cash collection, other duties and task as assigned to ensure efficient daily operations.

VOLUNTEER EXPERIENCE

International Cherry Blossom Festival

EDUCATION

2022 Atrium Health Navicent Phlebotomy School

2023 Registered Phlebotomy Technician (RPT)-AMC

2011 Mercer University School of Medicine Macon, GA

Master of Public Health

2009 Middle Georgia State University, Macon, GA

Bachelor of Science Degree

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