Customer Service Representative
Resume:
Address: House J*, Block B*, Road *, E-Mail: ************@*****.***
Victoria Garden City, Lekki Phone No: +234 814*******
Lagos
IFE JACOBS
Personal information
State of Origin: Edo State
Marital Status: Single
Sex: Male
PROFILE
Having acquired good interpersonal and managerial skills, I am desirous of avenues for the application of acquired skills and knowledge in a dynamic organization with learning opportunities. I have the aspiration to meet the organization’s mission and vision with its clients/customers satisfaction. My ability to serve the organization at any given pace is my uttermost priority.
SKILLS
Solid writing and Good communication.
Efficient in Microsoft Office e.g. Word, Excel, Power Point and Good internet user.
Good team player with excellent interpersonal skill.
Self-motivated and target/result oriented.
Good analytical skills; both numerical and reasoning. (With speed and accuracy).
Excellent customer service skills(Friendly, Courteous and Helpful)
Ability to work with less or no supervision.
Ability to evaluate customer needs and respond appropriately
Education
University of Benin, B.Sc. Statistics with Computer Science 2017
University of Benin Demonstration Sec. Sch, SSCE 2010
Work Experience
ZORO COCONUT OIL COMPANY
CUSTOMER SERVICE SUPERVISOR Jan. 2016- Dec. 2017
JOB DESCRIPTION
Primary contact with customers
Manage order entry database
Complete internal documentation
Solicit sales of new or additional services
Handle irate customers
Initiate filing and record management
Receive calls and E-mails
Generate report from database
Work closely with internal departments to assure commitment to customer is met in a timely manner
Liase with external parties on needs and expectations
Ensure customer satisfaction
Stock taking
Manage complaints and invoicing
OLIVE PHARMACY
CUSTOMER SERVICE REPRESENTATIVE July 2014- Dec. 2015
JOB DESCRIPTION:
Handling orders and request
Being the first point of contact for customers and enquiries.
Record keeping
Manage returns and complaints
Invoice management
Stock taking
COMPUTER TOOL
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Interests and Activities
Reading, Travelling, Making Research
Referees
Available on request
Contact this candidate