Customer Service Specialist

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ALLISON DAY

***.*******.*@*******.*** 925-***-**** Livermore, CA 94550

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Reliable Labor Worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic. Equipment operation

Equipment maintenance

Recordkeeping abilities

Friendly, positive attitude

Computer skills

Customer service

Painting

Safe Vehicle Operation

Truck loading and unloading

Material Handling

Equipment Operation

Commercial construction experience

Customer Service

Attention to Detail

Data Collection

Scheduling

Appointment Scheduling

Product Knowledge

Inbound and Outbound Calling

Data Entry

Order Processing

Basic Carpentry

Debris Removal

Power Tool Operation

Excellent Communication

Problem-solving abilities

Worksite Safety and Maintenance

Time management abilities

Reliability

Interpersonal Communication

Team Player

Teamwork and Collaboration

Decision-Making

Multitasking

Professional Demeanor

Active Listening

Demolition and Destruction

Punctual and Dependable

Organizational Skills

Hammer down handy man services

Livermore, CA

Assistant Laborer

05/2018 - Current

Assisted in the construction of buildings and other structures by performing manual labor tasks such as digging, lifting, carrying, pushing, and stacking materials.

Operated hand tools and power equipment to perform job duties including jackhammers, drills, saws, grinders, welding torches, sanders and nail guns.

Loaded and unloaded building supplies from delivery trucks using forklifts or dollies.

Cleaned up work sites after projects were completed by sweeping floors and removing debris.

Assisted skilled laborers with demolition projects by breaking down walls with sledgehammers and shoveling away rubble.

Summary

Skills

Experience

Hobart service Pleasanton, CA

Repair Technician

02/2023 - 10/2023

Performed troubleshooting and repairs on a variety of commercial appliances.

Installed and configured hardware components such as motherboard, power supplies, and other related parts.

Diagnosed system malfunctions and identified solutions to resolve technical issues.

Repaired malfunctioning systems by replacing defective components or making necessary adjustments.

Maintained accurate records of goods delivered and collected payments as required.

Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Participated in meetings with external auditors to discuss OSHA compliance issues.

Assisted in the implementation of OHS training programs for employees across the organization.

Waste Management Company CA

Site Maintenance

11/2022 - 02/2023

Maintained sanitation logs and records in accordance with safety regulations.

Disinfected areas using approved chemicals and materials as needed. Removed debris from production lines prior to start up operations. Followed strict safety protocols when handling hazardous materials such as chemicals or detergents.

Adhered to all OSHA requirements regarding personal protective equipment.

Viking installation Inc Livermore, CA

Laborer

01/2021 - 03/2022

Performed repetitive assembly tasks with hand and power tools and automated equipment.

Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.

Collaborated with team members to complete assigned tasks and meet tight deadlines.

Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling. Operated pallet jacks and forklifts to load and unload supplies and materials.

Prepared items for transportation installing bracing, padding, and strapping to prevent damage.

Operated drills and other equipment to perform light fabrication for product assembly.

Big Lots Livermore, CA

Cashier

09/2020 - 12/2021

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Learned roles of other departments to provide coverage and keep store operational.

Answered customer questions, provided store information, and directed customers to designated store areas.

Helped with purchases, locating items and signing up for rewards programs.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Answered incoming telephone calls to provide store, products, and services information.

Made outbound calls to obtain account information. Manos Home Care Livermore, CA

Caregiver

10/2009 - 02/2018

Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Prepared meals according to dietary requirements and assisted with feeding when necessary.

Administered prescribed medications on a timely basis following care plan instructions.

Accompanied clients to social events such as movies or plays. Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Educated families about available resources for home health care services in the local community.

Respected the rights of each individual client while maintaining confidentiality of all personal information.

Developed plans for respite care when needed based on availability of family members or other caregivers.

Maintained clean and well-organized environment for client happiness and safety.

Improved patient outlook and daily living through compassionate care. Drove clients to shop for groceries, attend doctor appointments and run errands.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Granada High School Livermore, CA

High School Diploma

06/2009

Education and Training

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