Customer Service Marketing Manager

Temprest Beaver

214-***-****

*********@*****.***

OBJECTIVE:

Highly dedicated and reliable individual with excellent customer service, organization and interpretation skills. Extensive experience with all public and private health insurance practices and policies. Adept at coordinating with support staff at all levels as well as working independently. Dynamic, creative thinker, and problem-solver that thrives in team and multidisciplinary environments.

Administrative Support

Encompass Health- Dallas, TX March 2020 to Present

·Execute daily operation of researching data base for qualified applicants

·Contact applicants to set-up interviews

·Pre-screen potential applicants or interview applicants to obtain information in regards to the job requirements

·Assist in processing new applicant paperwork and maintain files

·Contact clients to verify applicants start dates

·Verify timesheets and fax to corporate

·Send correspondence to clients via, email, fax or email

·Handle all incoming customer service calls, and resolve and issues that may arise with clients or customers

·Assist marketing manager when out of office or out of tow

Benefit Verification Specialist

Encompass Health- Dallas, TX April 2019 to February 2020

·Reviewed all patient insurance information needed to complete the benefit verification process

·Triaged records with missing information to appropriate program associate

·Verified patient specific benefits and precisely documented specifics for various payer plans including patient coverage, cost share, and access/provider options

·Identified any restrictions and details on how to expedite patient access

·Documented and initiated prior authorization process.

·Completed quality review of work as part of finalizing record

·Reported any reimbursement trends/delays to management

·Performed related duties and special projects as assigned

·Provided exceptional customer to internal and external customers

·Applied company policies and procedures to resolve a variety of issues

Customer Support

Jamba Juice- Dallas, TX June 2018 to February 2019

·Keep the store clean, organized, and looking great.

·Operate cash register and handle all cash transactions according to Jamba Cash Handling Policies.

·Adhere to all Jamba food safety and security guidelines while maintaining company equipment.

·Make a great first impression: smile and greet each guest.

·Show a sense of urgency and have a drop everything attitude.

·Get to know your guests and make them regulars.

·Become knowledgeable of Jamba’s products and nutritional value to better understand your guest’s needs and make a recommendation.

Customer Support

Pinstack- Dallas, TX May 2016 to May 2018

·Seat guests as quickly as possible in the proper section based upon seating rotation instructions from the Restaurant Supervisor.

·Monitor existing reservations and schedule future restaurant reservations following the Pinstack reservation guidelines

·Assist guests with fun card purchases at the kiosks

·answered phones and provide general information about Pinstack

·Show genuine appreciation for our guests as you walk them to their table while providing them clean menus, the name of their server, and a listing of the chef specials

·Thank the guests as they are exiting and invite them back

·Greet and assist group services with the arrival of group/party guests

·Assist servers when necessary with bussing, side work, etc

·Assist in maintaining cleanliness of the lobby area, door windows, and host stand

·Assist as needed in other areas as requested by a lead or manager

·Maintain uniform standards and a professional appearance

ADMINISTRATIVE SKILLS

·Proficient Microsoft Word & Excel • Internet literate • Type 50 wpm • Ten-key • Outlook • IM system/chat

EDUCATION

Shepton High School – Plano TX (Diploma Class of 2018)

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