Economics/Customer Services/Sales/Accountin/CallCenter/Microsoft Suite

ALICIA ALBERICH

SKILLS

Bilingual in English and Spanish

Well writing reading and understanding of French language and català.

Proficient in Microsoft Office and ECW, Intergy and others.

Excellent customer service skills. Teamwork skills for more than 20 years.

Goals oriented.

More than 20 years at Airlines and Tourism related.

PROFESSIONAL EXPERIENCE

Caritas Diocesiana.

English Teacher, Valencia, Spain, 2022-2023.

Amavita Wellness Health Center. Cardiologist Specialist.03/2020 – 09/2020

Insurance Verification.

Verify the Eligibility and benefits for the 3 Cardiologist Clinics, in Insurances Websites or directly to the Providers portal and telephones. Attach the info to the patient profile, indicates the copayments, adjust and update all the info into the System. Guide the Front Desk with the correct charges and billing. Front Desk functions.

Cano Health 08/2019 – 12/2019

Medical Office Front Desk

Handling incoming calls, take detailed and accurate messages, and ensure messages are directed to the appropriate individual

Clearly communicate information to our patients, visitors and staff.

Verify patient insurance via phone or website and collect any necessary payment for services

Updating patient EHR as needed

Helping organize and maintain office common areas

Maintain supply inventory and alert manager when supply is low

Aiding patients as needed

Check-in/Check-out patients

Schedule/re-schedule appointments for patients; update charts in ECW System

Doctors Medical Center 07/2018 – 08/2019

Front Desk Medical Receptionist

Call Center Associate and Customer Service Specialist.

Front Desk: Check-in/Check-out patients

Verified insurance for patients by calling the insurance company

Handling incoming calls, take detailed and accurate messages, and ensure messages are directed to the appropriate individual

Collected necessary payments from patients

Confirm appointments or re-scheduled appointments for patients

Ross Dress for Less 01/2014 – 12/2014

Sales Associate/Cashier

Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner

Always provides prompt and efficient responses to Customers. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.

Assisted customers at the cash register with their transactions by accepting cash, credit, or debit cards

Club Atlantis Condominium 01/2013 – 11/2013

Front Desk

Answering multiple phone lines and prioritizing phone calls in a timely manner

Resolving guest concerns/complaints

Coordinate and communicate with other departments

Communicating with local vendors via phone and email

Assisting unit owners with questions, concerns and resolving issues in a timely matter

Filing documents

Running daily reports & entering numbers into excel

Maintain confidentiality of all guests and condominium information

Communicate pertinent guest information to designated departments

Aviation

CUBANACAN TRAVEL CORPORATION. Supervisor Air Touristic Operations. 15 years. 1995-2006.

Sales, Booking in Systems, Audit and Accounting, Protocol, Contracts, Tourism Product, ect.

CUBANA AIRLINE. Air Traffic Representant. Commercial and Sales. 1989-1994.

Booking, Sales, Customer Service, Audit, OACI and IATA application of International Laws, ect.

EDUCATION AND TRAINING

Antonio Guiteras Institute Bachelor’s in Economics 2004.

Alliance Française de la Havanne, Cuba. French Language. 2002-2006.

English Language, Havana, Cuba. Abraham Lincoln, 1984-1987.

Computers. TICI, Miami.US.2012.

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