Customer Service Account Manager
Resume:
Ivan L. Finney
** ******* ***** *****, ******** *9904
Home Phone: 302-***-****
Cell: {302}467-8160 Email: *************@*****.***
I have twenty years of successful experience in managing personnel, career professional in aviation medicine, warehousing, supervising/customer service management, and education; as well as identifying new opportunities for saving money, increasing efficiency, and improving overall quality in the workforce.
Experienced Customer Assistance Account Manager
l•Excellent communicator who motivates, coaches, and leads associates toward personally
accountable, efficient work teams.
l•Set goals and objectives for the team, minimize operating costs and use pert charts
l•Educating the team to take responsibility for associate’s quality of work
l•Worked to ensure that work is performed efficiently and effectively to minimize costs.
l•While always maintaining customer satisfaction, gain extensive knowledge of corporate
operations and worked toward the achievement of monthly individual and department goals.
•training employees; planning, assigning, and directing work; assessing performance; rewarding and correcting employees, and conflict resolution
Quality Control ILC Felton, Delaware
Responsibility for all day-to-day operations including safety, quality, productivity, and occasional
planning and/or shipping associated with the facility.
l•Maintained daily material and warehouse operations, including Pick/Pack/Ship, Receiving, and Material Handling.
l•Ensures work habits and processes necessary to prevent injuries and accidents are established and maintained.
l•Ensured that all warehouse and shipping operations are carried out in compliance with federal, state, and local regulations
PG II Finney
Supervisory Skills:
l•Maintain a safe work environment that meets leadership's quality and production levels. Communicate with employees, and other supervisors, including shift changes
l•Supply Chain Management/inventory skills
l•Address key issues and apply critical thinking when faced with problems or barriers to meeting goals
l•development and success and diffuse and resolve conflicts as they arise
l•Work in a continuous improvement environment and address performance issues
l•Report quality concerns to the Quality/General Manager.
l•Keep leadership informed of problems or situations
l•Enforce the corrective action procedures when applicable and conduct meetings with the violating employees with leadership
l•Carries out supervisory responsibilities by the organization's policies
Military Education / Aviation Medicine: {NCOIC}:
Conduct medical examinations provided medical care for aircrews, and inflight patient care across
the global community, and providing medical care during aviation accidents and other disasters.
l•Experience health professional with the geriatric community; coordinating administrative operations including; supervising, training of personnel, and avionics.
l•Shipping/receiving entire base logistics/armament supply system over $200 million inventory
l•Controlled inventory losses, and maintained effectiveness of 200,000 parts/equipment
in support of over two -hundred fighter jets, {five squadrons} during Operation Desert Storm- Desert Shield
l•Maintained constant operations of armament systems, troubleshooting, repair,
and rewire system as needed on F18 Hornet, under the direction of Boeing company engineers.
FedX Contractor: Delivering customer packaging to homes and businesses.
l•Experienced safe driver
l•Excellent communication skills
l•Forklift operation knowledge
l•Department of Transportation physical
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Finney
Verizon Contractor: Renovate the entire cable system in six states, replacing with Fios-optic communications network; Internet access, telephone, and television service.
Education (Public School) Works well with a variety of multi-disciplined teams, to develop and implement changes in
student behavior.
•Long-term Substitute. Teaching yearly. 3rd through 6th grade X10yrs.
•Is proactive in working with students
•Taught/worked well with Special Ed. Students
•Participates in school-wide pro-social development/ implementation
•Knowledgeable/experienced in behavioral improvement plans
•Preventive Discipline -- Preempt misbehavior by keeping students engaged
•Supportive Discipline -- Assist students with self-control by helping them get back
on task.
•Corrective Discipline -- measures taken when students are not following classroom or school rules.
Excellent organizational, communication, and computer skills Participate in meetings involving manifestation, determinations, and functional behavior assessments
l•Knowledgeable math tutor {1st -5th grade}
l•student support counselor {1st-5th grade}
l•Knowledgeable of the State database system, regarding student discipline
l•Knowledgeable of components of Positive School Climate
Computer Skills Microsoft word/ office, PowerPoint, Excel, Outlook, and Access
College/ Universities
l•Del-Tech College Medical Certifications}
l•Concentration: Certified Clinical Medical Assistant program {CCMA Certification} Completion
Date: Dec. 2015 {A.H.A. CPR certified} Electronic Health Records & EKG
l•Wilmington College Concentration: Allied Health/Business Degree
Contact this candidate