Customer Service Sales Assistant
Resume:
Bryce McNair
Atlanta, GA
*.***********@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Assistant
American Chinese Fireworks-Houston, TX
June 2021 to July 2024
• Customer Service:
• Provided expert advice on firework selection, ensuring customer satisfaction and repeat business.
• Assisted customers in understanding safety guidelines and legal restrictions for fireworks use.
• Sales Performance:
• Consistently met or exceeded daily and seasonal sales targets, contributing to overall store profitability.
• Promoted special deals and upsold products, increasing average transaction value.
• Inventory Management:
• Managed stock levels, including restocking shelves, tracking inventory, and ensuring availability of popular items.
• Conducted regular inventory audits to minimize shrinkage and ensure accurate product counts.
• Safety and Compliance:
• Adhered to strict safety protocols when handling and storing fireworks, reducing risk of accidents or injuries.
• Maintained up-to-date knowledge of local and state regulations regarding firework sales and usage.
• Cash Handling and Reporting:
• Processed transactions efficiently, including handling cash, credit, and other payment methods.
• Reconciled daily sales reports, ensuring accurate accounting and reporting to management.
• Event Coordination:
• Assisted in organizing and promoting special events, such as firework displays or demonstrations, boosting community engagement and sales.
• Collaborated with team members to set up promotional displays, enhancing store visibility and customer attraction.
• Customer Relations:
• Built strong relationships with regular customers, fostering a loyal customer base.
• Handled customer complaints and returns professionally, ensuring a positive resolution and customer retention.
College Athlete
NCAA Division I
January 2020 to May 2024
Played Division 1 Football at
(Ohio University) 2020-2021
(Southern University A&M College) 2022-2024
• Team Captain and Leadership
• Elected team captain by peers and coaches, demonstrating leadership skills and earning the respect of teammates.
• Led by example on and off the field, fostering a culture of hard work, accountability, and team unity.
• Organized and led team meetings, workouts, and film sessions, contributing to overall team preparedness and success.
• On-Field Performance:
• Played a key role in both offense/defense, consistently delivering high-level performances in games.
• Contributed to multiple winning seasons, including conference championships and bowl game appearances.
• Received All-Conference honors, recognizing exceptional performance and impact on the field.
• Mentorship:
• Mentored younger players, helping them develop their skills and integrate into the team culture.
• Acted as a liaison between coaches and players, ensuring clear communication and a cohesive team environment.
• Work Ethic and Discipline:
• Maintained a rigorous training regimen, often leading extra practice sessions and workouts to improve team performance.
• Demonstrated discipline and commitment to the sport, balancing athletics with academic responsibilities.
• Community Involvement:
• Led and participated in community outreach programs, representing the team and university in a positive light.
• Organized charity events and volunteer opportunities for the team, strengthening community relations and team bonding.
• Game Strategy and Execution:
• Played a critical role in developing and executing game plans, often working closely with coaches to strategize.
• Provided in-game leadership, making quick decisions and adjustments that contributed to successful outcomes.
• Academic and Athletic Balance:
• Achieved academic recognition while maintaining a full athletic schedule, demonstrating strong time management skills.
• Encouraged teammates to prioritize academics, contributing to a higher team GPA and academic achievements.
Logistics Manager
McNair Transport Solutions LLC-Atlanta, GA
April 2021 to July 2023
• Excelled in multitasking to manage a high call volume with professionalism and efficiency
• Proficiently used computer systems for data entry, tracking, and managing of driver information
• Responded quickly to emergencies involving drivers or vehicles.
• Assigned loads to drivers based on designated routes and driver location Provided timely updates on order status and delivery times to customers and
• drivers.
• Relayed work orders, messages, or information to or from drivers by
• telephone or two-way radio.
• Employed sound judgment when making decisions related to dispatch
• operations.
Direct Support Professional
FOREVER FAMILY HOMECARE-Houston, TX
October 2021 to December 2021
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Administered medications according to prescribed schedules and documented any changes or reactions observed
• Implemented individualized care plans based on clients' specific needs and goals
• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
• Promoted socialization by organizing recreational activities and outings for clients to engage in the community
Education
MBA in Business Management
Mercer University - Macon, GA
June 2024 to Present
Bachelor of Science in Sociology
Southern University and A & M College - Baton Rouge, LA January 2022 to May 2024
Skills
• Logistics
• Process Improvement
• Work ethic
• Time management
• Problem solving
• Shipping & receiving
• Program Management
• Project Management
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