Information Technology Active Directory

*** ******* ** 647-***-**** Ravi Pandey

RAVI PANDEY

**-**** *** ******* **., London, Ontario

Cell: 647-***-**** Email: ****.*****@*****.***

SUMMARY:

A performance driven individual with 8 years’ experience as Information Technology and proven ability in Technology and Support, I bring a wide variety of working knowledge from a manufacturing set up to non-profit organization.

Major Specialization: Hyper-V, Service Now, Exchange server, VPN, VMware/vSphere, O365, ITIM, Azure Cloud, Domain/Active Directory, SharePoint Assemble Desktop/Laptop, Salesforce, Remedy Ticketing systems, SCCM, VOIP, Cisco phones/Jabber, CompTIA, Security+.

Apotex Pharmachem Inc. June2020- Currently

System Security Analyst/Administrator

● Configure & monitor computers and applications to align with Corporate Policies, user requirements and defined functional specifications.

● Provide support to end-user computer systems.

● Works as a member of a team to achieve all outcomes.

● Provide support with latest IT Technologies like Microsoft Active Directory, SCCM, VMWARE and storage services.

● Research latest known Cybersecurity incidents, gather IOC’s and any relevant data to use with Threat hunting activities.

● Provide advice on configuration of network security devices for service and security enhancement.

● Works on manufacturing, laboratory, enterprise systems/applications in the life sciences industry is considered and asset. To manage personal performance incorporating a commitment to ongoing professional development and continuous learning.

● To assist in fulfilling departmental objectives and obligations.

● Monitor and perform system backups Acronis, Veeam, disaster recovery and business continuity strategies.

● Provide customer service based on company standards.

● Investigate, diagnose, and resolve incidents with co-workers and customers.

● Use the ITSM system in accordance with GIS processes. Monitor and communicate progress of assigned tickets and escalate if necessary.

● Act as an escalation point of contact for GIS Service delivery, issues, requests, and concerns following the ITSM processes.

● Serves in a technical role providing guidance to other team members and other employees within GIS. Helping to create a positive team environment based on mutual trust and respect.

● Providing Technical support for around 400/450 staff. 745 Chelton ON 647-***-**** Ravi Pandey

Work Experience:

Canada Life – London ON Feb – June 2020

IT Support Specialist

● Provides end to end IT Technology support for technology areas (e.g., computer, applications, network, and storage, including root-cause analysis etc.)

● Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical IT systems for the company ensuring business Service Levels are met, environments are managed.

● Answer support requests in person, via telephone or email and ticketing system.

● Serve as the first point of contact for Users seeking technical assistance over the phone, email and remote connection using (LANDesk, SCCM, LogMeIn)

● Support Tier 1 with server, desktop and Network access, end user accounts, permissions, access rights, and file share allocations

● Troubleshoot and resolve computing problems related to computers, printer services, LAN, and other devices.

● Assist user with issue related to VPN (cisco any connect) Identity manager soft Token.

● Interact with users to provide and process information in response to inquiries, concerns, and requests.

● Provide tier 2 support and assist with tier 3 support for applications, server and network environments using Remedy Ticketing system.

● Diagnose and resolve IT infrastructure/users’ issues.

● Provide Office 365 support, assign E3 license, add user signatures, assign proper group membership, create distribution list, reset user’s password. Amico Corporation - Richmond Hill May 2018-Jan 2020 Network / System Support

● Installing, Configuring, troubleshooting & Administering Microsoft Windows 10.

● To provide Network Support for users Ethernet, WIFI issues on their computer’s laptops ThinkPad etc.

● Managing User in Microsoft Windows Active Directory & mail Exchange server.

● Perform Inventory Management for any equipment or devices.

● Provide Office 365 support, assign E3 license, add user signatures, assign proper group membership, create distribution list, reset user’s password.

● Analyze, diagnose, troubleshoot & report IT related problems.

● VPN support for users.

● Installing, troubleshooting, and maintaining Windows 7/10

● Provide an average of 500 users with support and ensure proper resolution of issues.

● Used ServiceNow to track incidents.

● Troubleshooting software and hardware errors.

● Installation and configuration of POS machines.

Provide support remotely from LANDesk desktop Central, RDP, TeamViewer, for any type or remote users.

CDI Computers - Markham May2017-May 2018

IT Support Analyst

CDI Computers been in business since 1981 and for the last two decades. CDI has helped a wide array of institutions in industries such as education, healthcare, government, and private organizations in North America increase their computing power while cutting budgets and offering superior service. CDI does this by providing brand name, recertified equipment that is half the price of new while giving such comprehensive and easy warranties that take the uncertainty out of the used market.

745 Chelton ON 647-***-**** Ravi Pandey

● Provided end to end L1 support to CDI customers.

● Inspected and tested lease-end returned computers to identify and troubleshoot the problems.

● Diagnose and repair hardware, maintenance of computers with Windows 10.

● Used testing devices and followed the factory manuals to locate malfunctions in computers.

● Assessed computer hardware malfunctions to determine the cause of error and apply appropriate actions to correct problems and repair computers to maintain operations.

● Performed all technical functions following the factory technical manuals, such as installing, maintaining, and repairing/replacing electronic components of computers.

● Modify and upgrade computers with Windows 10 and provide support for both software and hardware.

● Monitor performance of equipment and make necessary adjustments to assure quality performance.

● Complete work orders in our T&A system.

World Vision International -Nepal June 2015- April 2017 IT Technician

World Vision International as a humanitarian organization working for the most vulnerable people and communities with a focus on Child Protection and Education. My experience in World Vision has not been limited to Information Technology but also in Support functions. My major accomplishments include:

● Supported and maintained the information technology hardware infrastructure such as desktop computers, laptop computers, printers, office automation and networking equipment.

● Server and workstation support experience, including Active directory, DNS, DHCP, IIS and O365.

● Resolve replication and mail issues with Creating and managing user email accounts IBM Notes client to ensure the effective and smooth transfer of various offices.

● Support and maintain Antivirus solutions according to existing partnership policies and ensure that virus definitions are updated regularly.

● Knowledge and understanding of backup procedures.

● Provide onsite initial support for IT hardware issues and resolve the issues at relief office level if possible. If the issues need further escalation to other units or external vendors.

● Provide on-site initial support for issues with standard software packages and resolve the issues at remote office level. For World Vision specific customized software systems, the issues may need further escalation to other units or external vendors and need to work closely with Network and Systems Administrator until the final resolution.

● Coordinate and assist in training staff in the use of computer hardware and standard software packages and establish a consultative relationship with all staff, to provide staff with advice on information technology.

● Perform regular assessment of hardware and software needs for field offices and consult with respective managers and coordinate with for necessary procurements.

● Manage inventory and assets list of IT and office automation hardware systems to perform regular IT audits on computers systems in relief offices to ensure IT policy and software license compliance for staff.

● Coordinate the procurement of information technology and office automation hardware and software systems for head office and field offices through local purchase, international purchase, or GIK/donations.

● Prepare a monthly activity report for and send to the immediate supervisor in the last week of every month.

● Perform any other tasks assigned by the immediate supervisor from time to time.

● Organization has 400/450 staffs including all regions and head offices too for all those staffs we provide daily support.

745 Chelton ON 647-***-**** Ravi Pandey

Solutions Consultant Pvt. Ltd. - Nepal 2010 Sep – 2014 Nov Technical Support

● Provided end to end L1 support to customers.

● Inspected and tested POS machines troubleshoots the problems.

● Diagnose and repair hardware, maintenance of computers with Windows 7.

● Inventory management for all the hardware and equipment. EDUCATION

Bachelors in computer application -- 2008

Willis College

Diploma in Cybersecurity Engineering 2023- Currently Amazon Solutions Architect

Certification Microsoft Specialist (Server Virtualization and System Center Specialist) Certification Number: E27-8149

Microsoft Certified Professional

Certification Number: E27-8150

PERSONAL STRENGTHS

• Exceptional listener and communicator who effectively conveys information verbally and in writing.

• Analytical thinker with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

• Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

• Resourceful team player who excels at building trusting relationships with customers and colleagues.

• Motivated individual who is always keen to learn and try hands on new ideas. TECHNICAL SKILL SET:

Languages Spoken: Fluent in written and spoken English, Nepali and Hindi. Additional Trainings:

● Field Task Application Training - 6 days (World Vision International Nepal)

● Our people Training – 6 days (World Vision International Nepal)

● Online Personal Security Training

● Online Fire safety Training

● Microsoft Certified System Engineer (MCSE)

● Cisco Certified Network Administration (CCNA)

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