Customer Service Information Technology

JOSHUA BURTON

*************@*****.*** 513-***-****

**** ******** ***

Cincinnati, OH 45223

PROFFESSIONAL SUMMARY

College graduate and Army veteran experienced in management, customer service, sales, and security. Willing to go the extra mile to get the job done effectively and efficiently. Willing to take on additional responsibilities and leadership roles.

Authorized to work in the US for any employer.

KNOWLEDGE, SKILLS, AND ABILITIES

Leadership

Conflict Management

Microsoft Office 365

Natural Analyst

Organizational Skills

Customer Relation Software

Safety and Security

People and Process Management

EXPERIENCE

Security Operations Manager

Parker Security-Denton, TX July 2015 to December 2021

• Developing and implementing security policies, protocol, and procedures •Overseeing budgets for security operations and monitoring expenses • Recruiting, training, and supervising officers • Demonstrated and implemented excellent surveillance and emergency response techniques • Provided weekly training and updated officers of upcoming changes, hazards, and issues via mission briefing.

Server

Cracker Barrel-Corbin, KY March 2015 to July 2018

Customer Service Representative

Supervisor Computer Science Corporation-Barbourville, KY July 2010 to July 2012

• Providing general information on visa status. • Explaining immigration law. • Assisting potential immigrants with Filing proper forms. • Explaining form instructions and providing them adequate assistance. • Helping immigrants solve any issues they might have.

Security Officer/Trainer

Parker Security-Denton, TX May 2009 to June 2010

•Weekly training and updates of potential hazards and threats • New hire training • Remedial training for veteran employees • Guard duty and patrolling Inventory and shipping manager

EDUCATION

Bachelor of Arts in Geography

Geography Eastern Kentucky University - Richmond, KY August 2004 to June 2009

Secondary School Education in Flood Damage Assessment

Esri - Richmond, KY April 2020 to August 2020

Secondary School Education Certificate Tornado and HAZ-MUH

Esri - Richmond, KY April 2020 to August 2020

MILITARY SERVICE

United State Army

1999-2001

Highest Rank Achieved - PFC/ E-3

Kosovo Campaign Medal

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