Support Specialist It

professional summary

abilities

experience

West Bloomfield, MI 48322

313-***-****

W:

*********.*************@*****.***

System Administration

Analytical Skills

Software Installation

Microsoft Office

Printers

Firewall

Mac OS

IOS

skills

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vitalii

nakonechnyi

v n

Enthusiastic and driven individual seeking a challenging position in Computer Science to kickstart my career and cultivate a strong skill set. I am passionate about leveraging my problem-solving abilities and technical expertise to contribute to an organization's growth and success.

• Strong sense of urgency and the ability to multi-task effectively under the pressure with attention to details

• Strong listening, verbal, and written communication skills with well-developed time management skills

• Ability to work independently with minimum supervision as well as to be part of the team

• Ability to meet project deadlines on time and work off hours if necessary Service Lane eAvisor by Vehlo Troy, Michigan

August 2023 - Current

Help Desk Support Specialist

• Respond to and resolve IT support tickets submitted by end-users.

• Monitor and maintain network infrastructure, including switches, routers, and firewalls.

• Provide technical support for desktops, laptops, printers, and mobile devices.

• Install, configure, and troubleshoot hardware and software for end-users. All Covered by Konica Minolta New Hudson, Michigan April 2023 - July 2023

Computer Technician

Demonstrated strong problem-solving skills, troubleshooting hardware and software issues to resolve technical challenges effectively.

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Successfully deployed and set up computer systems for multiple clients, ensuring timely and efficient delivery.

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Configured hardware, devices, and software to set up work stations for employees and clients.

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The Fidler West Bloomfeld, Michigan

January 2019 - February 2023

Head Waiter

• Used leadership and communication skills to train waiters, to pass required tests. Led team of anywhere from 2-7, to create positive patron experience by delivering exceptional customer service.

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Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

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• Used communication and problem-solving skills to resolve customer complaints. education

language

Cyber Security

Oakland Community College, Faminghton Hills, Michigan January 2025

English - Fluent Ukranian - Native Russian - Fluent Poland - Advanced

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