Forklift driver, team lead, assistant manager

Kenneith Washington

Memphis, TN *****

******************@*****.***

+1-901-***-****

Work Experience

Assistant Manager

Car Wash USA Express - Memphis, TN

April 2022 to Present

• Managed a group of team members

• Oversaw day to day store operations

• Opened and closed store

• Provided excellent customer service to all customer in a timely manner

• Coordinated, arranged and led sales meetings

Customer Service Representative

Cigna Insurance Companies - Memphis, TN

December 2021 to April 2022

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls Trainer/Team Lead

DHL - Memphis, TN

October 2019 to December 2021

Operator of the auto bagger machine and material handler

• Provided assistance to clients

• Assisted customers in person

• Provided excellent technical support

Call Center Customer Service Representative

XPO Logistics - Memphis, TN

August 2016 to September 2018

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Managed customer accounts

Education

High school diploma

Whitehaven High School - Memphis, TN

August 2008 to May 2009

High school or equivalent

High school diploma

Whitehaven High School - Memphis, TN

Skills

• Forklift

• General Labor

• Packing

• Pallet Jack

• Picker Packer

• Shipping

• Shipping Receiving

• Warehouse Associate

• Materials Handling

• Reach Truck

• Load & Unload

• RF Scanner

• Microsoft Word

• Customer service (5 years)

• Customer support (5 years)

• Call center (2 years)

• Account management

• Manager (Less than 1 year)

Certifications and Licenses

Forklift Certification

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