Dining Room Customer Service

LH

LAURIE HOLSTEIN

*************@******.*** 216-***-**** Grayton, OH 44135

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Marketing

Event planning knowledge

Conflict Mediation

Work Scheduling

Jordan's Family Restaurant Parma, Ohio

Dining Room Manager

09/2012 - 03/2021

Fielded complaints from customers and corrected issues with both front of house and kitchen staff.

Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director. Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items. Maintained presence on dining room floor and assisted team to support efficiency of service.

Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.

Reviewed closing reports at end of shifts and corrected mistakes. Scheduled front of house staff to open, close and work dining room floor daily.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Assisted staff by serving food and beverages or bussing tables. Explained goals and expectations required of trainees. Trained new employees to perform duties.

Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Delegated work to staff, setting priorities and goals. Worked in close collaboration with team members to ensure customers received high-quality service.

Oversaw food preparation, production and presentation according to quality standards.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Summary

Skills

Experience

Caster Connection Chardon, Ohio

Warehouse Assistant

08/2008 - 06/2013

Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.

Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.

Inspected and moved products to designated areas in warehouse. Cuyahoga Community College Cleveland, OH

Some College (No Degree) in Horticultural Science

Education and Training

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